RoboCat Casino - El reintegro del jugador se ha retrasado.

I have made several deposits at Robocat Casino in 2026 and lost all of my money, then I got a vip manager who started to send me offers over email as well. Finally I hit BIG on January 15th I won a nice big amount with my cash money and I was so happy ! Since then only one withdrawal was processed, and even that took several days.

Now it's been over 10 days since I requested the last withdrawal and nothing has been processed. As per their terms and conditions, VIP players have per day / month limits. I currently have 3 pending withdrawals waiting and I have patiently waited long enough.

I hope Casinoguru and a casino representative can help me here regarding this as I have read that several players are waiting for their money to come for many many many days

thank you for reading

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Dear DingDongGuru,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

It's currently day 14 and the support emailed me to be patient, I'm absolutely worried.

Dear DingDongGuru,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

No payments, no development. I wanted to contact their license, but I noticed they dont have any.

Hi Karla,

I requested for more information on chat today. They replied with request of documents verification and to have them uploaded on the website. I did inform them that I was not able to and they would send out an official email request. I also informed them why it was not asked for over 3 weeks ago and they apologized.

I still have not received an email from their department when they said it would be sent out shortly.

Does this casino have a representative ?

Thanks

Are you going to take the full 7 days to reply ?

Dear DingDongGuru, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm that you have passed the KYC verification?
• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Karla

Could you please confirm that you have passed the KYC verification?

Documents are uploaded. I have not heard from their people.

Did you accumulate your winnings with or without an active bonus?

Winnings from my cash balance, the bonus was not activated.

Did you play casino games or bet on sports? Casino slot games.

Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at karla.m@casino.guru, or post screenshots here. Sure will send you emails by today when I get home from work

Hi, please have a look at your email when you have a chance.

Thanks

Over 7 days have passed after providing documents. No updates from their team. Karla will you reply before the weekend ? Thanks

DearDingDongGuru, thank you very much for your response. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you let us know how long did your last successful withdrawal took to be processed?

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or processed in your casino account? If possible, please upload a screenshot of your withdrawal history directly to this thread.

Thank you once again for your patience and cooperation

Best regards,

Karla M.

· Could you please clarify the exact date when you requested the withdrawal? Jan 21st 2026

· Could you let us know how long did your last successful withdrawal took to be processed?

Took over a week to be processed

· Which payment method did you choose to withdraw your winnings? Was it the same one you used previously?

Interac etransfer , yes same method.

· Could you please update us on the current status of your withdrawal request? Is it marked as pending or

processed in your casino account? It was in processing mode.

If possible, please upload a screenshot of your withdrawal history directly to this thread :

As of today, I am unable to log in to my casino account. I don't have access to the chat at all.

Can you make my complaint official ?

Dear DingDongGuru,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Igor, igor.p@casino.guru . This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Karla Mayfly

Dear DingDongGuru,

My name is Igor and I will be assisting you with your case.

I am sorry to hear about your problem with the RoboCat Casino and I hope that together we will come to a successful resolution of your issue.

Now I would like to invite a RoboCat Casino representative to join this conversation and participate in resolving this complaint.

Dear RoboCat Casino,

Could you possibly provide additional information regarding the issue and clarify the situation?

I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance for providing the information.

Dear DingDongGuru,

Thank you for reaching out to us.

We would kindly like to inform you that your new uploaded documents for verification are currently under review.

We expect further information and updates as soon as possible.

Once your account is verified your payments will be released and you may place withdrawal requests according to our withdrawal limits within our terms and conditions.

Thank you for your understanding,

Kind regards,

RoboCat Casino Team

Hi RoboCat Casino Team,

It's not normal for a casino to take over 4 weeks to process a withdrawal. It's also not normal for me to message the support team and then to be informed about verification documents over live chat.

Dear RoboCat Casino,

Thank you for your response and for informing us that you are looking into this case.

Please reply when there is any update regarding this complaint.

Dear DingDongGuru,

We are happy to inform you that your account has been successfully verified.

Furthermore please note that we forwarded your withdrawal requests with high urgency and expect the finalization as soon as possible.

We thank you for your understanding.

Kind regards,

RoboCat Casino Team

Dear DingDongGuru,

According to the message from the casino, they have sent you a withdrawal request.

Please inform us when you have had the opportunity to respond.

Hi Igor and CasinoGuru,

I do confirm after a whole month my account was verified and payments have finally started to come ! thank you.

BUT !! i still have a large balance on my account and I would like to keep my complaint open until I can request more withdrawals. They casino has a weekly limit.

Please keep my complaint open. Thank you

Dear DingDongGuru,

I'm pleased to hear that your withdrawals are being processed.

Rest assured, the complaint will remain open until the entire balance has been withdrawn.

But I you will consider this complaint to be resolve at any time, please, let us know.

Or you can also use the Resolve button to automatically mark this complaint as resolved.

I kindly request an update regarding the timing of the next withdrawal and the current remaining balance.

Thank you for your assistance.

Hi Igor,

The casino removed my vip status, now I am only able to make $750 withdrawal each time.

I emailed casino support about this and they wrote " Please note that a player's account level is determined by their activity on our website within a period of 90 days! Sadly, if there has been no activity for that period of time, a player's account level goes back to level 1. 

This is an automatic feature of the system, that cannot be influenced manually.

Please rest assured, however, that you are still able to withdraw or play with the funds currently in your account! After some activity, it is quite possible for your level t ojump back up! "

but I have been playing with my balance several times, I just played a few days ago !

Can you ask the casino to fix this and put it back to the withdrawal limit I had before ?

Thanks

Dear RoboCat Casino,

I would like to ask whether it would be possible to restore the previous withdrawal limits on the player’s account.

Additionally, what would be required from the player in order to set higher withdrawal limits?

Thank you for your cooperation.

Dear DingDongGuru,

Thank you for your reply.

Please be informed that the VIP Level cannot be manually fixed or changed.

As soon as the activity of your account rises the VIP level will also be higher.

Thank you for your understanding.

Kind regards,

RoboCat Casino Team

Dear DingDongGuru,

According to the casino, the only way to increase your withdrawal limits is through higher activity on your account.

Please note that this comes with the risk of losing some or all of your funds!

You can either withdraw your balance in smaller amounts or take the risk of continuing to play in order to increase your withdrawal limits.

The ultimate decision is up to you. Nevertheless, the complaint will remain open until the full amount has been paid out.

Please let us know your decision.

Dear DingDongGuru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have been playing actively, and I'm starting to believe this casino strategically removed my VIP status so they can lower the withdrawal limits. (Vip status is only removed by the system if there has been no activity on the account) - as their terms and conditions states.

I have also lost a nice portion of my balance because of " play to increase your withdrawal limit " suggestion.

Now I am stuck making 750$ withdrawal requests.

Thanks for the help Igor, but please keep the complaint open. I know it will take several weeks/months.

Dear DingDongGuru,

Unfortunately, the casino has made it clear that you can increase your withdrawal limits only by reaching a higher VIP status.

However, please do not worry — the complaint will remain open until all your funds are withdrawn, even if it takes several months.

Could you please let me know how much you have managed to withdraw so far and what the remaining balance is?

Dear DingDongGuru,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Igor,

I have about 9000$ to withdraw from the casino. I am patiently withdrawing as per the limits.

Dear DingDongGuru,

Thank you for informing us that the withdrawals are being processed as expected.

Please let us know once you withdraw more from your balance.

Hi, update, still waiting on my current withdrawals to be processed.

Dear DingDongGuru,

Thank you for the update.

Please let us know once you have withdrawn more of your funds.

Requested more withdrawals, just waiting.

Dear DingDongGuru,

Thank you for your update.

We would appreciate it if you could inform us once you have completed the withdrawal of additional funds.

Hi, I think this coming week all withdrawals will be approved.

Dear DingDongGuru,.

Please let me know whether additional withdrawals have been processed.

Thank you.

Hello Igor.

All payments were finally sent. it took several months, but really happy now. All I should say is any player suffering from this should not play their balance away.

thx for the help !

Dear DingDongGuru,

We're happy to hear that your issue has been resolved, and we'll mark the complaint as 'resolved' in our system. Thank you for your cooperation and confirmation. We hope that the suggestions and explanations we provided were helpful in navigating the issue. If you encounter any further difficulties with this or any other casino in the future, please don’t hesitate to contact our Complaint Resolution Center. We're always here to assist.

As you know, we do not charge for our services, nor do we accept any gratuities. However, if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru, it would be much appreciated. Your honest review and any suggestions for improving our complaint resolution and mediation process would be invaluable. Your feedback could also be helpful to others who are considering reaching out to us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Igor P