RoboCat Casino - La cuenta del jugador ha sido cerrada sin resolución.

Good day

I've already lost around €4,000 at Robocat Casino without ever withdrawing any money, even though this casino is illegal in Germany. I shouldn't have been able to register in the first place because I was banned from the German gambling protection system at the time, and I requested that my account be closed because I was depositing and losing too much money. They only offered me a €70 no-deposit bonus to keep me, which I naturally accepted because who would refuse something like that, especially as a gambling addict? Of course, I lost everything again and had my account blocked. After inquiring about being unblocked, I was unblocked immediately after 15 minutes. This has nothing to do with player protection and is illegal and therefore violates the law. I've already submitted a refund request with this exact problem, but I haven't received a proper response, or any response at all, to my numerous emails over the past week. The only thing that's happened is that my account has now been blocked.

Regards, Ian

Guten Tag

Ich habe hier in dem robocat casino bereits um die 4000€ verloren ohne das ich irgendetwas ausgezahlt habe, obwohl dieses Casino in Deutschland illegal ist, ich hätte hier mich erst garnicht anmelden können da ich zu der Zeit eine sperre im deutschen spielschutzsystem hatte und ich habe auch um die Schließung meines Kontos gebeten habe da ich zuviel Geld einzahle und verliere daraufhin haben sie mir nur einen 70€ no deposit Bonus angeboten damit ich bleibe & das habe ich natürlich angenommen weil wer würde sowas ablehnen vorallem als spielsüchtiger und natürlich habe ich wieder alles verloren und habe mein konto sperren lassen nachdem ich nachgefragt hab ob ich entsperrt werden kann wurde ich sofort nach 15 minuten entsperrt das hat nix mit spielerschutz zu tun und ist so nicht erlaubt und verstößt somit gegen die Gesetze. Ich habe bereits eine rückerstattungsanfrage gestellt mit genau dem Problem aber seit 1 Woche auf mehrere emails keine gescheite oder erst garkeine Antwort bekommen, das einzige was passiert ist das mein Konto nun gesperrt wurde.

Mfg ian

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Dear MoneyMaker_1,

Thank you for taking the time to submit your complaint. I sincerely regret to learn about your negative experience. I checked the Responsible Gambling policy, and I found this:

Self-exclusion request: You can contact the Support Service Team via e-mail at [email protected], and we will close your account as soon as practicable. It is the player's responsibility to notify our Website of any other accounts they may hold and to commit not to open any additional accounts. While our Website will make reasonable efforts to prevent the creation of new accounts, it remains the player's sole responsibility to ensure that no further accounts are opened. Our Website cannot be held responsible for any potential losses incurred on other accounts.

Could you please forward the account closure requests you sent to the casino to my email at [email protected]? Also, can you clarify when exactly your account was closed?

Thank you very much for your cooperation.

Best regards,

Kristina

Hello, I have sent you the email history regarding the blocking of my account via email.

Regards, Ian

Hallo ich habe ihnen den Email Verlauf zur Sperrung meines Kontos per Email geschickt.

Mfg Ian