RoboCat Casino - Los retiros de los jugadores se retrasan.

Hello, I have been trying to collect three withdrawals of 500 in the account for over a month. I have 9000 but they are not going to pay me. I have had to hire a lawyer who has sent an email to see if it can be done amicably, but they do not even answer her. We are going to give them a week, otherwise we will take legal action. This place has all the hallmarks of a scam. In the chat they always answer the same thing, that they have raised the case but they do not give any response that is worthwhile.

Buenas llevo más de un mes intentando cobrar tres retiros de 500 en la cuenta tengo 9000 pero no me van a pagar he tenido que contratar a una abogada la cual ha mandado un correo para haber si se puede hacer amistosamente , pero ni si quiera la contestan les vamos a dar una semana sino ya emprenderemos acciones legales , este lugar tiene toda la pinta de ser una estafa en el chat siempre contestan lo mismo que han elevado el caso pero no dan ninguna respuesta que valga la pena

Dear jesusatletico17,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with casino support regarding your delayed payout?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Dear jesusatletico17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I received money last week after 40 days, but I still have a lot to withdraw and it looks like they won't let me make another three withdrawals of 500 for another 40 days, if they even let me. This site is not serious.

Buenas recibi dinero la semana pasada después de 40 días pero todavía me queda mucho por sacar y nada tiene pinta que hasta dentro de otros 40 días no me van a dejar sacar otros tres retiros de 500 si esque me dejan , este sitio no es serio

Thanks for the update and explanation of the situation.

Share with me screenshots of your withdrawal history found in your player's profile summarizing the frequency of your withdrawals so we may confront the casino about the issue.

Thanks in advance for your cooperation. Share screenshots here or send the information to my email at tomas@casino.guru

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear jesusatletico17,

We would like to kindly apologize for the delay.

We would like to inform you that your payment will be completed as a matter of urgency.

Kind Regards,

RoboCat Casino Team

Hello Robocat, my lawyer contacted you and sent you a burofax and you didn't respond. Since you set low withdrawal limits, at least comply with the deadlines. You've had me waiting for a withdrawal for 40 days. I hope that from now on you continue paying me what I have left because this can't be.

Buenas robocat se puso mi abogada con vosotros que os mando un burofax y no respondisteis ya que ponéis límites de retiro bajos por lo menos cumplir con los tiempos no que me habéis tenido 40 días esperando un retiro espero que a partir de ahora sigáis pagándome lo que me queda porque esto no puede ser

Dear jesusatletico17,

We are pleased to inform you that your withdrawal requests have been successfully completed.

Kind Regards,

RoboCat Casino Team

Dear jesusatletico17,

Could you please confirm whether you received all or part of the payout from the casino subject to your complaint?

I'll await your reply.

Dear jesusatletico17,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru