RoboCat Casino - Los retiros de los jugadores se retrasan.

Hello, I have requested a total of three withdrawals from Robocat totaling €500. One payment has been made, but I'm waiting for the next ones. I requested withdrawals on March 11 and 13, but nothing has happened since then. I'm always told that there are a lot of requests and everything is delayed.

Halllo ich habe bei Robocat insgesamt 3 Auszahlung über 500 Euro beantragt. Eine Zahlung wurde geleistet, ich warte aber auf die weiteren Auszahlungen. am 11.3 und am 13.3 habe ich die Auszahlung beantragt, seitdem passiert nichts. Ich werde immer nur vertröstet, das es viele Anfragen gibt und sich alles verzögert

Dear sanelinho123,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with RoboCat Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• When was the last time you were in contact with the casino regarding the payout delay?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello, the verification has not been requested yet, I have asked several times but it is not necessary.

I last had contact yesterday, the same answer as always, that I should be patient.

No, the winnings came from a payout without a bonus.

I was paid an amount of 500 euros right at the beginning, nothing since then.

Hallo, die Verifizierung war noch nicht angefragt worden, ich habe mehrfach nachgefragt aber es sei nicht notwendig.

Den letzten Kontakt hatte ich gestern, die selbe Antwort wie immer , ich solle Geduld haben.

Nein die Gewinne stammten aus einer Auszahlung ohne Bonus .

Es wurde mir direkt am Anfang ein Betrag von 500 Euro ausgezahlt, seitdem nichts .

Dear sanelinho123,

We are pleased to inform you that your payment has been successfully completed.

Kind Regards,

RoboCat Casino Team

Dear sanelinho123,

Has the payment reached your bank account/e-wallet? May we consider the issue resolved?

Please let me know.

Dear sanelinho123,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

It appears that this issue may have been resolved, but without confirmation from the player, we are forced to reject this complaint.

The player can reopen this complaint anytime.