Roby Casino - La cuenta del jugador ha sido cerrada.

robycazino closed informed that the money will be given back to everyone

Το robycazino έκλεισε ενημέρωσε ότι τα χρήματα θα δοθούν πίσω σε όλους

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Roby Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• When did the casino announce closure? Could you please share evidence with me?
• Since when are you attempting to withdraw winnings from the casino?
• Send emails or chat transcripts to support your complaint to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Important Notice: Casino.Guru will never ask you to make payments or grant access to your accounts in order to complete KYC on your behalf. If anyone claims to be from Casino.Guru and requests such information, do not share anything with them.

All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

4th business day without crediting the balance of my account from roby casino please do something thank you very much

4η εργάσιμη ημέρα χωρίς να γίνει πίστωση το υπόλοιπο του λογαριασμού μου από το roby casino κάνετε παρακαλώ κάτι ευχαριστώ πολύ

Thanks for your reply and the provided information.

Since it appears the casino intends to pay you out, we will keep this complaint open until you confirm your withdrawal has been successful.

Please keep me informed about any further developments. If the casino won't pay your funds within 14 days, we'll intervene and try to help you.

The point is to do something more immediate.

Το θέμα είναι να κάνετε κάτι πιο άμεσο

The casino is good, very theft away

Το καζίνο καλό πολύ κλεψιά μακριά

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear F.otis316,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas

We’ve reopened this complaint at the request of the player. We would like to allow this case one more chance to be resolved and help both parties involved to reach a satisfactory conclusion.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear F.otis316,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas

Did the casino pay out part of the entire amount to your bank account?

Please let me know.