Roby Casino - Los retiros de los jugadores se retrasan.

Hello, I've been waiting 15 business days for three €500 withdrawals, in addition to the €1300 I already have in my account. I've sent emails and chat with support every day, but their responses are always the same: "Your withdrawals are being reviewed by the relevant department and there's a high demand for withdrawals." It's always the same thing, but they don't pay. I would appreciate it if you could resolve this. Thank you!

Hola, llevo 15 días hábiles para esperar 3 retiros de 500 euros, aparte de los 1300 que tengo en la cuenta, he enviado mensajes por correo y hablo todos los días con el soporte por chat, pero sus respuestas siempre son las mismas, sus retiros están siendo revisadas por el departamento correspondiente y hay mucha demanda de retiros siempre lo mismo pero no pagan, me gustaría que pudieran solucionar esto, gracias!

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Dear Andy777,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?
• What types of games did you play at this casino?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika