Rollbit Casino - El retiro del jugador está deshabilitado.

Hello

I have my account verified but the operator disabled withdrawal on my account.

The operator disabled withdrawals on my account, my account is verified

After I contacted live chat I was asked to list other of my accounts but I never had any other. Everytime I say that I do not have any other account, the conversations with live support ends and I'm being ignored.

I did not use any bonus, played with my own money, from my own PC and own network, I never had any other account there also my account is verified from the begin so the accusations from my point of view looks like scam because I did not break any Rollbit's ToS.

Dear mckjbet,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Rollbit Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino and when exactly your withdrawals were blocked?
• How did you learn about your account being blocked?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share with me your communication with the casino regarding the accusations as evidence? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

I registered in rollbit 2 weeks ago.

I discovered that withdrawals are disabled on my account when I wanted to request one and got error "Functionality is temporarily restricted for this account"

I did not use any bonus.

I only played with my own money in casino/sports/features

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Peter (peter.c@casino.guru), who will be at your service. However, I would like to warn you that it seems to be a common practice of Rollbit Casino to ignore us completely in our attempts to mediate any kind of issue. Regardless of many unresolved complaints marked "No Reaction Policy", we keep on trying.

Hello there,

Thank you mckjbet for providing us with all the information. I hope we'll be able to resolve this issue together.

I would now like to ask Rollbit Casino for their help in resolving this complaint. We would like to know what the issue is with the withdrawal and what we can do to help the player receive their winnings.

Thank you!

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Hi Peter,

User first contacted us on the Sunday 29th June 2025.

Our Compliance team requested basic account information on Tuesday 1st July 2025, to enable us to confirm we were speaking with the true account holder. The user provided this information on the same day.

User info provided was then verified against our records, internal account access was requested and provided within the next 2 days. A human review was carried out and recommendation was made Friday 4th July 2025. Restrictions were lifted on the account on Tuesday 8th July and user was informed that full functionality had been restored. User was requested to confirm this to enable us to close the ticket on our system. We have yet to receive that confirmation, however the account remains fully activated.

This was resolved in 1 week following receipt of user validation information being provided. We are unsure why the user contacted casino guru without first going through our own complaints process which should always be the first action a user should undertake if they are unhappy with the responses received via our support team.

Please encourage the user to confirm the issue has now been resolved with us.

Thanks

Rollbit Complaints & Compliance Team

Thank you for the update Rollbit Casino representative.

Dear mckjbet, let us know if your issue has been resolved. Thank you in advance for the confirmation!

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear mckjbet,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Peter