Rolletto Casino - Se permiten depósitos de jugadores utilizando tarjetas de crédito prohibidas.

Casino allowed me to deposit using a credit card and it’s banned in the United kingdom

and I started upon sign up that was where I was from

Dear melza05059,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Instaspin Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Have you asked the casino for a refund of your deposits? With what result?
• Could you please explain how much is your current balance in the casino?

Thank you very much in advance for your reply.

Best regards,

Tomas

Balance is 0 I went onto the online chat and was told to send an email to ask for a refund I am yet to receive a response

Thanks for your reply.

I am sorry but we don't view the fact you used your credit card for deposits as a valid reason for a refund.

Since you have played your deposits, I’m afraid there is not much we can do for you. Please understand, that the player is the only one responsible for their account, active balance, and all the bets taking place.

Please let me know if there is any additional information that I have overlooked, otherwise, I’m afraid I will be forced to close the complaint. I wish I could be of more help. Thank you in advance for your reply and understanding.

Dear melza05059,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.