RoyalGame Casino - La solicitud de retiro del jugador está retrasada.

I have already requested a withdrawal of €1500 but have still received no response. I have an additional €18,800 ready for withdrawal! I would like to verify my account so that I can withdraw €500 every three days until the end of the month - a maximum of €7000 each month!

ich habe bereits 1500 € als Auszahlung beantragt noch immer keine Rückmeldung bekommen, ich habe noch 18.800 € zur Auszahlung bereit! ich würde gern meine Konto verifizieren damit ich alle drei Tage meine 500 bis Monatsende - maximal 7000 jedes Monates abheben kann!

Dear sebastianpieber,

Thank you very much for submitting this complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions to clarify the situation.

Have you submitted any identity documents for verification to this casino? If yes, please specify which documents you provided and when exactly you submitted the last one.

Have you accumulated your winnings with or without an active bonus?

When was the last time you communicated with the casino and what was it about?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear sebastianpieber,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.