SG Casino - El retiro del jugador se ha retrasado.

Good afternoon, I've had three pending withdrawals since the 8th, and I still haven't received anything. Every time I ask, they tell me they're still working to complete the withdrawal, but they still haven't. They haven't asked me for verification or anything like that.

Buenas tardes, llevo desde el dia 8 con 3 retiros pendientes, y sigo sin recibir nada. Cada vez que pregunto me comentan que siguen trabajando para que se complete la retirada, pero siguen sin hacerlo. No me han pedido verificación ni nada por el estilo.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

Could you please specify if you have made any successful withdrawals from this casino before?

Did you accumulate your winnings with or without a bonus?

What types of games did you play? Were they slots, live casino games, or did you place bets on sports?

How has the casino explained the delay in processing your winnings?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

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Hello good.

I've only placed sports bets, haven't used any bonuses, and haven't been able to make any withdrawals yet.

The only thing the casino tells me is that they have a large number of withdrawal requests, but I shouldn't worry, my money is safe. The only thing I know is that some of my friends have withdrawn their money, and it took them 5-10 days.

Buenas.

He realizado apuestas deportivas solamente, no he utilizado bono ninguno, y no he podido realizar ningún tipo de retirada aún.

El casino lo único que me responde es que tienen un gran numero de demanda de retiradas pero que no me preocupe que mi dinero esta a salvo. El caso que conocidos mios han retirado y les ha tardado 5-10 dias.

Please forward me all the communication between you and the casino regarding the delay in processing your payment at [email protected]. Thank you for your patience and cooperation.

Dear Tonisanchezb,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.