SG Casino - El retiro del jugador se retrasa.

Good day I played at SG Casino and won over $2000, I withdrew the maximum amount aloud which is $750 CAD. My profile was already verified and all there was to do was wait for my funds to be processed.

There ite rules say within 3 business days it will be processed. 3 days came and nothing when I go on the chat I'm number 200+ in line for chat. I waited on numerous occasions and chatted with them they always say the same thing it's being done as quick as possible and I will have to wait.. we it's been over 3 weeks now. An no messages or anything. I feel so ripped off because I've spent money here and when I eventually did win they totally ignore me. Please help me get what rightfully mine back. The owe me $750 and they are not following what there site says about withdrawal times.

Dear xcccccc8, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Have you accumulated your winnings with or without an active bonus? 

What types of games did you play - e.g. slots, live casino games, sports betting?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Veronika

I played with an active bonus and I did not bet anything over the allowed tolerances. The only games I played where slot games.the amount was fully wagered as well. I hope that helps.

Thank you very much, xcccccc8, for providing all the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru) who will be at your assistance. I wish you the best of luck and hope to see your problem being resolved to your satisfaction in the near future.

This is insane no response yet and I tried to ask them about my account withdrawal and after a few mins they left the chat abruptly without answering me. This has to be a scam.

Dear xcccccc8,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite SG Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Dear all,

Thank you for reaching out!

Please be informed that, prior to processing the customer's withdrawals, the account requires verification.

You can find the list of requested documents on the "Verification" page of the account.

Thank you for your understanding.

Best regards,

SGCasino team

I registered with fun ID so it does not require me to do extra verification as the verification was completed with such app. As a matter of a fact I have already withdrew from one of your other casinos with no problems using such app to register

Here is my proof that this casino has been illegally delaying my payment.

I took this screen shot today just to prove my account is verified already.

Here is my fun ID deposit.

Dear Daniel1512,

I understand you may feel frustrated about your delayed withdrawal. However, the casino doesn´t have the luxury to see you in person and verify your documents personally, to ensure the funds go to the right owner, I would recommend that you comply with the casino´s request for extra documents for verification. As the casino mentioned earlier in the conversation, you can find the list of requested documents on the "Verification" page of the account.

In case you have any questions, don´t hesitate to contact me. Once you upload all of the documents, please let me know.

I've tried and it won't let me here what shows when I try. It does this because I signed up with FUN ID. And fun ID if you sign up doesn't require verification because it verifies your account with sign up.

Dear xcccccc8,

thank you for your update.

Dear SG Casino, could you please clarify the steps for xcccccc8 in order to be able to verify his account?

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear xcccccc8,

is there any development? Have you received your delayed payment?

no i did not. they will never send it.

Dear SG Casino,

could you please clarify the steps for xcccccc8 in order to be able to verify his account? The player clarifies his account was verified. Please let us know what should the player do in order to withdraw?

We would like to ask the Casino to reply to this complaint. We are extending the timer by 7 days.  If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

Dear all,

We apologize for the delayed reply.

Please be informed that we are looking into the accounts verification details, and we will provide the updates shortly.

Meanwhile, please be informed that the withdrawal in question was canceled and the funds were played down by the customer.

At the moment, there is no withdrawable balance on the account.

Best regards,

SGCasino team

Dear xcccccc8,

as the casino stated above, the withdrawal was canceled and there are no funds to withdraw. Could you please confirm the information?

Yes it's true I knew that they would not pay so I just played it in one sitting.

After reading all the comments of people not being paid by this casino I lost hope of even getting paid.

Dear xcccccc8,

due to the aforementioned reasons, this complaint will now be rejected. Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.