SG Casino - Los retiros de los jugadores se retrasan.

They don't pay, they're so shameless,

I've been trying for several days to withdraw and there's no way.

The chat is always the same, no matter what you say.

I don't understand how this could be considered a good casino.

Que no pagan, son unos sinvergüenzas,

Llevo varios días para intentar cobrar un retiro y no hay manera.

En el chat siempre con lo mismo, le digas lo que le digas.

No entiendo cómo lo podéis poner cómo un Casino bueno.

Dear kaesar,

Thank you very much for submitting your complaint. Unfortunately, I’m not able to assist you with this case based on the current description of events and I will need more information. Could you please elaborate? Is your withdrawal delayed? Or are you unable to request it?

I will be waiting for your reply patiently.

Best regards,

Kristina

Good morning,

I have been waiting for a withdrawal since May 8th.

The answers are always the same, already pre-designed and robotic, it doesn't matter what you tell them.

Always the same excuse (it is in the queue for financial services), I think that today they would be interested in paying, it is done on the spot.

I don't know how you, seeing other previous comments about the way this company proceeds, can rate it.

Yes, it is a shame and I am very afraid that it is a complete fraud.

By the way, after 22 days we are still waiting.

Buenos días,

Llevo desde el día 8 de mayo esperando por un retiro.

Las respuestas son siempre las mismas, ya prediseñadas y robotizadas, da igual lo que les digas.

Siempre la misma excusa ( está en la cola de los servicios financieros), creo que a día de hoy sí tuvieran interés en pagar se hace al momento.

No sé cómo ustedes viendo ya otros comentarios anteriores sobre la manera de proceder de esta empresa pueden puntuarla.

Sí es una vergüenza y mucho me temo que un fraude en toda regla.

Por cierto después de 22 días a seguir esperando.

Thank you for your reply, kaesar. Have you made any successful withdrawals before? Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Dear kaesar,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.