Shuffle Casino - El retiro del jugador está retrasado y la cuenta está bajo revisión.

I have a pending withdrawal since 7-26-2025 of 900 dollars. I made it by cryptocurrency ... but to date I am waiting for it ... it is my second withdrawal ... I made the first one and it arrived in a few minutes ... I made the 2nd withdrawal since they lowered the betting limits ... and I could only bet 10 and 20 dollars ... I left about 200 dollars but now it does not let me play anything ... not a single dollar .. I have my account fully verified .. after 3 weeks that I made the withdrawal that I have pending, I noticed that the stoppage of vitalidas was still to be verified and I did it and everything was fine. That is, everything is verified .. they tell me that my account is under review by their compliance team that they will provide updates once it is complete ... that they do not require any additional action on my part to be patient ...... to allow time for their KYC compliance team to manually review the documents ... that they will contact .......... I already have almost a month and nothing.... please if you can help me.....thank you........

tengo un retiro pendiente desde el dia 26-7-2025 de 900 dollars .lo realize por criptomonedas... pero hasta la fecha lo estoy esperando... es mi segundo retiro ..el primero lo realize y llego en pocos minutos ... .realize el 2do retiro ya que me bajaron el limites en las apuestas...y solo podia apostar 10 y 20 dollars...deje unos 200 dollars pero ahora no me deja jugar nada .. ni 1 solos dollars.. tengo mi cuenta verificada totalmente.. despues de 3 semanas que rea;ize el retiro que tengo pendiente me fije que faltaba por verificar la detencion de vitalidas y la realize y todo bien .osea esta todo verificado.. ellos me dicen que mi cuenta esta bajo revision por su equipo de cumplimiento que proporcionaran actualizaciones una vez que este completa...que no requieren ninguna accion adiccional por mi parte que tenga paciencia......que permita un tiempo para que su equipo de cumplimiento de KYC revise manualmente los documentos ... que se pondran en contacto.......... ya tengo casi un mes y nada.... por favor si me pueden ayudar.....gracias........

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Shuffle Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Which documents have you provided to the casino?
• Could you please share with me your communication with the casino regarding the issue? Send emails or chat transcripts to my email at [email protected], or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Yes...hello...my bets are mostly MLB options like + and - HOMER RUN and also the HITT + and - live bets on MLB games....................... I have never claimed a BONUS.. all my bets are from my deposited money.... and the documents I sent are a photo of my passport.... proof of address... proof of vitality... everything is verified........please help me.....

si ...hola ..... mis apuestas son la mayoria opciones de MLB como + y - HOMER RUN y tambien los HITT + y - apuestas en vivos de los partidos de MLB....................... nunca he reclamado BONO.. todas mis apuestas son de mi dinero depositado.... y los documentos que envie foto del pasaporte.... comprobante de domiclio ... prueba de vitalidad ... todo esta verificado........por favor ayudeme.....

The last thing I was informed was...........

Nancy from Shuffle

Thu, Aug 28, 10:49 am (4 days ago)

for me

English

Spanish

Hello, please allow some time for our KYC compliance team to manually review the documents you've submitted. We can't provide an exact estimate of when this process will be completed; however, we will contact you once it's complete or if we need any additional information.

lo ultimos que me informaron fue ...........

Nancy from Shuffle

jue, 28 ago, 10:49 a.m. (hace 4 días)

para mí

inglés

español

Hola, por favor, permita un tiempo para que nuestro equipo de cumplimiento de KYC revise manualmente los documentos que ha enviado. No podemos proporcionar una estimación exacta de cuándo se completará este proceso; sin embargo, nos pondremos en contacto con usted una vez que se haya completado o si necesitamos información adicional.

Thanks for your reply.

Could you please share a screenshot of the verification status of your account and send the exchange between you and the casino as evidence to my email at [email protected]?

I apologize for the inconvenience.

Here it looks a little better

aqui se ve un poco mejor

Hi harry99, your withdrawal has been approved.

okay...thank you...I received my money..and I am very pleased..although it took a long time..but I am pleased.......thank you........

okey ... gracias ... he recibido mi dinero ..y estoy muy complacido ..aunque tardo bastante tiempo ..pero estoy complacido ....... gracias........

Well, since my retirement is here... I'll have to withdraw the rest of what I have left... since it won't let me play any sports... thanks for everything...

bueno ya que mi retiro llego...tendre que retirar el resto que me queda .. ya que no me deja jugar nada en ningun deportes....gracias por todo.....

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear harry99,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas