Shuffle Casino - El retiro del jugador se ha retrasado.

Shuffle Casino has been reviewing my withdrawals since June 7th. I've been told the reason is that they're reviewing my recent bets due to "abnormal" activity. Text: Hello carlos93628, our provider is reviewing your recent bets. We'll contact you as soon as we have an update. I've verified all security levels on my account.

El casino Shuffle tiene en revisión mis retiros desde el 7 de Junio. Me han dicho que el motivo es que están revisando mis últimas apuestas debido a una actividad "anormal" textualmente: Hola carlos93628, nuestro proveedor está revisando tus apuestas recientes. Te contactaremos tan pronto como tengamos una actualización. He verificado todos los niveles de seguridad en mi cuenta.

Dear calopez977, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with Shuffle Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Can you please specify the date when the review of your betting activity started?
• Have you made any successful withdrawals in the past?  
• Could you please confirm that you have passed the KYC verification?  
• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Have you accumulated your winnings with or without an active bonus? 

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply. 

Best regards, 

Natalia

Hello Natalia,

Thank you, the answers to your questions are below:

Can you specify the date on which you began reviewing your betting activity?

A./ Yes, since June 9th I have been told that my game is under review.

Have you made any successful retreats in the past?

A./ Yes, just one, to the same crypto address and for a similar amount to the one requested.

Could you confirm that you have passed the KYC verification?

A./ Yes, at all levels of verification. I've attached the screenshot with the verification.

Could you tell me which games you focused on: slots, live casino, sports betting, etc.?

A./ Only sports betting.

Have you accumulated your earnings with or without an active bonus?

A./ No active bonus.

I look forward to any requests for additional information.

Hola Natalia,

Gracias, la respuesta a tus preguntas a continuación:

¿Puede especificar la fecha en la que comenzó la revisión de su actividad de apuestas?

R./ Sí, desde el 9 de junio me han dicho que mis juego está en revisión.

¿Ha realizado algún retiro exitoso en el pasado?

R./ Sí, solamente uno, a la misma dirección crypto y por un monto similar al solicitado.

¿Podrías confirmar que has pasado la verificación KYC?

R./ Sí, en todos los niveles de verificación. Adjunt´é el screen shot con la verificación.

¿Podrías indicarme en qué juegos te concentraste: tragamonedas, casino en vivo, apuestas deportivas, etc.?

R./ Solamente apuestas deportivas.

¿Has acumulado tus ganancias con o sin bono activo?

R./ Sin bono activo.

Quedo atento a cualquier solicitud de información adicional.

Thank you for your reply, calopez977. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

I understand Natalia.

Yes, thank you very much. I'll be keeping an eye on these sites. On the other hand, I think it's important to warn other players about this type of behavior these bookmakers engage in.

Entiendo Natalia.

Sí muchas gracias, quedo atento a los sitios. Por otro lado, me parece importante alertar a los demás jugadores sobre este tipo este tipo de conductas que usan estas casas de apuestas.

Dear calopez977, we appreciate sharing your experience with us. Please check your inbox, I have just sent you a list of the websites and hope you will find them useful.

After gathering all the necessary information, we are forced to close this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future if you run into any issues with this or any other casino, and we will try our best to help.

Regards,

Natalia