Shuffle Casino - El retiro del jugador se retrasa.

I have been waiting for my money over 15 days. It is insane what shuffle casino is doing!! I verified my account completly done it all!! I deposited 1500 euros and i win 600 euros in last bet. Then i tried to withdrawl and didnt work!!!!!! It says IN REVIEW! When i go on live chat they say" manual review going on". And they cant tell how long more. This is crazy! So total im minus in this account because iv lost more then i won so basically is just my deposit im waiting and i cant get it!!!! Is been 15 days and noo update none!!!!! I need someone to help me and speak to them and withdrawl my money! Because its ilegal to hold money without owners permison!!! Specially iv i done all what they wanted!!!!! Verification takes 2 days not 16 days!!!!!!!!! And all is verfieid. Sick really such scam thie casino as soon as u win they dont want to pay as players said already on forum!!!

Hello Loco2424557,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shuffle Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise since when is your account fully verified?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

1.account is fully verified since 10 days

and everyrhing approved already 7 days everything. But still withdrawl is in review .

2.no never used any bonus

3.today morning and they said its been send to apolicance team for review and to update me when finish. But this anwswr has been going on for last 10 days. This is ilegal to do really what they doing. Ilegal!!!!!!!!porpusly holding someones else money for such period time even tho everyting is approved and porpusly doing review of nothing for 15 days is crazy

Thank u for help

regards anze

Can you speed up abit please to not wait whole 7 days for you, and then 7 days casino . Is gonna take ages then

thank you

Can i ask why is there no update please 7 days has passed and nothing

??

Nick can you reply or whats going on. Because i can see on forums and complains u replying to everyone , just to me not

i need to get mt money from shuffle casino can u reply so we solve this problem please

Dear Loco2424557,

Kindly note that sending multiple messages will not expedite our response time. We appreciate your patience and understanding.

Please forward the communication between you and the casino related to this case to nikolas.b@casino.guru for further review.

Looking forward to your response.

Best regards,

Nick

Im sorry just unpatient with everyting. So i should write email right?

Dear Loco2424557,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Nick Bacon 

Casino.Guru