Shuffle Casino - La cuenta del jugador ha sido cerrada.

I had about 50$ on my shuffle account and they randomly just banned me and won't let me withdraw. I can't contact support. It's been over 5 months waiting now and account is still banned.

Hello TrulyDegen,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Shuffle Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account was ever verified?
• Was your balance real money or bonus balance?
• Did you ever contact them through e-mail support?

Looking forward to your answer.

Regards,

Nick

Account wasn't verified. They banned me like the first day I joined

Balance was real money

I talked to them via live support like 5 months ago and they refused to help. I don't have the logs saved.

Hello TrulyDegen,

If you did not contact them yet through their e-mail support, please do as soon as possible.

Keep in mind to always contact their e-mail support first as the live chat is not a sufficient source of information.

Let us know once they respond to you.

Regards,

Nick

Dear TrulyDegen,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.