Simsinos Casino - El retiro del jugador se ha retrasado y restringido.

I withdrew my entire balance, €3400. They requested KYC verification, which was approved the same day, and I had to wait two weeks with the withdrawal pending until last night when they sent me an email saying that for security reasons they were keeping my money and that I could only withdraw the initial deposit (€100).

Hice retiro de todo mi saldo, 3400€. Me pidieron el KYC, aprobado el mismo dia y tuve que esperar 2 semanas con retiro pendiente hasta anoche que me mandan correo diciendo que por motivos de seguridad se quedan mi dinero y que puedo retirar solo el primer deposito (100€)

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Simsinos Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please advise how long you were a player at the casino?
• Have you made any previous payouts from the casino?
• Was your account blocked as a result of alleged security reasons?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Have you already withdrawn the 100€?

Thank you very much in advance for your reply.

Best regards,

Tomas