Slotimo Casino - El retiro del jugador se ha retrasado y su cuenta está bajo revisión.

Dear Casino Guru Team!

I would like to file an official complaint regarding Slotimo Casino.

I won exactly 77,000,000 HUF playing at Slotimo Casino. All winnings were made with real money. I did not use any bonuses, free spins or promotional offers.

On March 9th, I submitted all the required verification (KYC) documents, including my ID, proof of address, and other requested information. On March 12th, I received an email notifying me that my account was under review.

Since then, my account has been restricted and my payout is still pending. I have contacted the casino several times via email but have not received any meaningful updates on the status of the review.

I am concerned about the long delay and lack of communication. Therefore, I am asking Casino Guru to review this case and help resolve the issue with Slotimo Casino.

Below are the main details of my case:

Casino: Slotimo Casino

Total prize: exactly 77,000,000 HUF

Payment method: Skrill

KYC documents submission: March 9, 2026

Account under review: March 12, 2026.

Thank you very much for your help and support.

Best regards,

[Redacted]

Kedves Casino Guru Csapat!

Szeretnék hivatalos panaszt benyújtani a Slotimo Kaszinóval kapcsolatban.

Pontosan 77 000 000 Ft-ot nyertem a Slotimo Kaszinóban játszva. Minden nyereményt valódi pénzzel szereztem meg. Semmilyen bónuszt, ingyenes pörgetést vagy promóciós ajánlatot nem használtam fel.

Március 9-én benyújtottam az összes szükséges igazoló (KYC) dokumentumot, beleértve a személyazonosító okmányomat, a lakcímem igazolását és az egyéb kért információkat. Március 12-én kaptam egy e-mailt, amelyben értesítettek arról, hogy a fiókom felülvizsgálat alatt áll.

Azóta a fiókomat korlátozták, és a kifizetésem még mindig függőben van. Többször is felvettem a kapcsolatot a kaszinóval e-mailben, de nem kaptam érdemi frissítéseket a felülvizsgálat állapotával kapcsolatban.

Aggódom a hosszú késedelem és a kommunikáció hiánya miatt. Ezért kérem a Casino Gurut, hogy vizsgálja felül ezt az esetet, és segítsen megoldani a problémát a Slotimo Kaszinóval.

Az alábbiakban az esetem főbb részleteit ismertetem:

Kaszinó: Slotimo Kaszinó

Teljes nyeremény: pontosan 77 000 000 Ft

Kifizetési mód: Skrill

KYC dokumentumok benyújtása: 2026. március 9.

A fiók felülvizsgálat alatt áll: 2026. március 12.

Nagyon szépen köszönöm a segítségedet és a támogatásodat.

Üdvözlettel,

[Redacted]

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Bubu153,

Thank you very much for submitting your complaint. I'm sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?
• Has the casino indicated that there might be a problem with approving specific documents?
• Could you please advise how long have you been playing at Kaszino.hu?

I hope we will be able to help you resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

This is slotimo kasino! Not the casino. Hu! Only that option could not be selected when filing a complaint! I played on a winning machine!

The last time they asked for a screenshot of my Skrill account was on March 9th! There has been no meaningful response since then!

I have already submitted my personal information. My home address! Utility bill Bank account statement

Ez a slotimo kasino ! Nem a kaszino. Hu ! Csak azt a legetőséget nem lehetett választani a panasz tételnél ! Nyerő gépen játszottam !

utoljára március 9 én kérték a skrill fiokom képernyő képét ! Azóta semmilyen érdemleges válasz nem voltt!

már be adtam személyi. Lakcim ! Közüzemi számla Bankszámla kivonat

February hours I play at Slotimo casino

február óra játszom a Slotimo kaszinon

Dear Bubu153, thank you for your response. Could you please advise whether you have disclosed any gambling issues to the casino?

Additionally, could you please clarify whether you have reopened your account at Slotimo Casino following a self-exclusion?

Thank you in advance for your response.

"I have not disclosed any gambling issues to the casino.

I do not recall any self-exclusion regarding this casino. I only registered in February 2026, and I won the 77 million HUF between March 1st and 9th. Could you please let me know if you have managed to contact the casino?"

Regarding the casino, I only reported in an email that my account was being reviewed and that I couldn't even log in! I only emailed them about the payments. And I communicated via live chat! There was no self-exclusion at this casino! I looked back at all the emails between me and slotimo! Because if there had been a reopening, I would have obviously had to make a statement to the casino, but there is no mention of that! I was lucky, I only won this 77 million with my own money in March! But they don't respond to any emails anymore and my account is still closed! Can they help?

A kaszinóval kapcsolatban csak azokat jeleztem e-mailben hogy a fiokom felül vizsgálata és hogy be sem tudok lépni! Csak a kifizetések kapcsolatban e-mail ettem velük . És az élő chat el komunikáltam ! Önkizárás nem volt ezen a kaszinon ! Vissza néztem az összes emailt köztem és a slotimo között! Mivel hogyha lett volna újra nyitás akkor arról nyilván kellett volna tennem nyilatkozatot a kaszinonak , de erről szó sincs ! Szerencsés voltam csak saját pénzből nyertem ezt a 77 milliot márciusi hónapban ! De sem mijen emailra nem reagálnak már és a fiokom még most is zárva ! Tudnak segíteni

What was inserted between the pictures is the live chat and conversation! They misunderstood something in the question there! I didn't ban myself, they banned my account! Did you think that there was self-exclusion? But there wasn't, it was just misunderstood communication!

Amit a képek közé be lett rakva az élő chat és beszélgetés! Ott valamit félre értettek a kérdésnél ! Én nem tiltottak ki magam ők zárták a fiokom ! Abból gondoltad hogy volt önkizárás ? De nem volt azt csak félre értett komunikácio voltt !

I received this email but I never had another account can you help me

Ezt az emailt kaptam de nekem soha nem voltt másik fiokom tudtok segíteni

Dear Slotimo Security Department!

I received an email from them claiming that my account is linked to a duplicate account. I would like to make it clear that this claim is not true.

I have never created another Slotimo account and this account is exclusively for me. I always use mobile internet and have not shared my account, device or internet connection with anyone else.

Please indicate exactly what data was used to identify the duplicate account. Please provide:

which account was matched,

what specific data matches (IP address, device, name, address, etc.).

I believe that some mistake has been made, so I request that the matter be re-investigated.

If necessary, I will be happy to provide any additional identification documents.

I look forward to your detailed response and the earliest resolution of the matter.

Best regards

[redacted]

I wrote this to them in response to

Tisztelt Slotimo Biztonsági Osztály!

Megkaptam az emailjüket, amelyben azt állítják, hogy a fiókom duplikált fiókhoz kapcsolódik. Szeretném egyértelműen jelezni, hogy ez az állítás nem igaz.

Soha nem hoztam létre másik Slotimo fiókot, és a fiókot kizárólag én használom. Mindig mobilinternetet használok, és semmilyen más személlyel nem osztottam meg a fiókomat, az eszközömet vagy az internetkapcsolatomat.

Kérem, hogy pontosan jelöljék meg, milyen adatok alapján állapították meg a duplikált fiókot. Kérem, adják meg:

melyik fiókkal találtak egyezést,

milyen konkrét adat egyezik (IP-cím, eszköz, név, cím stb.).

Úgy gondolom, hogy valamilyen tévedés történt, ezért kérem az ügy újbóli kivizsgálását.

Amennyiben szükséges, minden további azonosításhoz szükséges dokumentumot szívesen rendelkezésre bocsátok.

Várom a részletes válaszukat és az ügy mielőbbi rendezését.

Üdvözlettel

[redacted]

ezt irtam nekik válasz a

Dear Bubu153, thank you for your response. Is there any chance that someone from your household or using the same IP address has also created an account at this casino? Have you used any VPN or IP-masking software to alter your real location while accessing the casino website?

Thank you in advance for your reply.

It's not possible! Neither my circle of friends nor my family members use casinos! I declare that I always use mobile internet and I don't give it to anyone! I have never logged in with another device! I have never used VPN during my game! Please help me! I played honestly and I didn't break any rules!

Nem lehetséges ! Sem a baráti köröm sem a család tagjain nem használnak kaszinot ! Kijelentem hogy mindig mobil internetet használok és nem adom meg senkinek ! Soha nem voltt be lépve más készülékkel ! VPN t soha nem használtam játékom során ! Kérem segít sebek ! Tiszteségesen játszottam nem szegtem meg egyetlen szabájt sem !

I requested the payment of the amount paid out of necessity, and not as an acceptance of the decision

"I requested a refund of the deposited amount solely to protect my capital, as the casino unilaterally blocked my account and deprived me of my winnings. This does not constitute acceptance of the casino's decision or a waiver of the 77 million HUF winnings."

befizetett összeg kiutalását kényszerűségből kértem le, és nem a döntés elfogadásaként

"A befizetett összeg visszakérését kizárólag a tőke védelme érdekében tettem meg, mivel a kaszinó egyoldalúan zárolta a fiókomat és megfosztott a nyereményemtől. Ez nem jelenti a kaszinó határozatának elfogadását vagy a 77 millió HUF nyereményről való lemondást."

What specific data matches? (Name? Address? Credit card?)

• If it's just an IP address, I'd like to point out again: In Hungary, mobile network providers (Yettel, Telekom, Vodafone) use dynamic IP, so hundreds of people within a cell can have the same IP. This is not evidence of a duplicate account.

Milyen konkrét adat egyezik? (Név? Cím? Bankkártya?)

• Ha csak IP-cím, akkor jelezném újra: Magyarországon a mobilnet-szolgáltatók (Yettel, Telekom, Vodafone) dinamikus IP-t használnak, így egy cellán belül több száz embernek lehet ugyanaz az IP-je. Ez nem bizonyíték a duplikált fiókra.

Fact: I use mobile internet (4G/5G).

• Explanation: Mobile network providers (e.g. Telekom, Yettel, Vodafone) use CGNAT technology. This means that thousands of different subscribers share the same public IP address.

• Conclusion: If someone else played Slotimo from the same tower, the IP address will match, but that person is not me. This is not proof of a duplicate account.

Tény: Mobilinternetet használok (4G/5G).

• Magyarázat: A mobilnetszolgáltatók (pl. Telekom, Yettel, Vodafone) CGNAT technológiát használnak. Ez azt jelenti, hogy több ezer különböző előfizető osztozik ugyanazon a publikus IP-címen.

• Következtetés: Ha valaki más is játszott a Slotimón ugyanarról a toronyról, az IP-cím egyezni fog, de az illető nem én vagyok. Ez nem bizonyíték a duplikált fiókra.

Dear Atilla, please call the casino to present the following:

• Is there a match in the payment method (was the same bank card/account used at the other branch)?

• Is there a match in the address or surname?

• Is there a match in the device ID?

kedves Atilla kérem szólítsa fel a kaszinót az alábbiak bemutatására:

• Van-e egyezés a fizetési módban (ugyanazt a bankkártyát/számlát használták-e a másik fióknál)?

• Van-e egyezés a lakcímen vagy a vezetékneven?

• Van-e egyezés az eszköz azonosítójában (Device ID)?

Dear Bubu153,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Samuel (samuel.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Attila

Thank you for your work so far and I am still available for anything! I know that I have officially won everything and I have not made any mistakes! I am waiting for Samuel to contact me if he needs any information!

Köszönöm az eddigi munkát is és ezek után is mindenben állok rendelkezésre! Tudom hogy mindent hivatalosan nyertem és nem követtem el semilyen hibát ! Várom , samuel megkeresését ha információra van szüksége !

Dear Bubu153,

It’s nice to e-meet you. My name is Samuel, and I’ll be assisting you with your complaint from now on.

If there are any updates or new details since your last message, please share them with me.

As part of our standard procedure, I’m also inviting a representative from Slotimo Casino to join this conversation. Their input should help us move the case forward more efficiently.

Dear Slotimo Casino,

Please provide detailed information regarding the player’s issue, specifically the exact reasons why the account was closed and the winnings were confiscated, including any alleged rule violations or relevant terms and conditions.

Thank you for your cooperation and a timely response.

Best regards,

Samuel

Dear Samuel,

We would like to note that, following a review by the relevant department, the player’s account was found to be in breach of our Duplicate Accounts Policy due to matching details with an existing profile on the platform.

This constitutes a violation of the terms accepted at the time of registration. As a result, the account has been closed, and any associated profits have been voided.

Best Regards,

Slotimo Casino

Hello, please support this with detailed evidence! I declare that I have never had another son with you.

Üdvözlöm kérem részletes bizonyitékkal alá támasztani ! Ki jelentem soha nem volt önöknél másik fiokom

Hello everyone,

thank you, Slotimo Casino, for your response.

However, a general statement about a breach of the Duplicate Accounts Policy is not sufficient at this stage.

I would kindly ask you to provide supporting evidence for this claim. Ideally, this should be shared with the player directly. If this is not possible due to internal policies or data protection, please provide it to me via email so I can review it.

To clarify, IP address matches alone would generally not be considered strong evidence, as they can be shared by multiple users (for example mobile data networks, shared Wi-Fi, or VPN usage). Therefore, we would need additional supporting indicators.

In order to properly assess this case, relevant evidence would typically include a combination of factors such as:

• matching personal data (name, date of birth, address)
• matching or linked payment methods (bank accounts, cards, crypto wallets)
• device or browser fingerprint matches
• overlapping registration or account details
• any internal system logs showing a clear link between accounts

Without verifiable proof of the alleged duplicate account, we will not be able to move the case forward.

Dear Bubu153,

thank you for your response. For now, we will wait for the casino to provide the requested evidence.

I will keep monitoring the case.

Thank you both.

Dear Samuel,

Given the amount currently in dispute, there are reasonable grounds to question the accuracy and completeness of the information provided by the player.

Following an internal review, the account was flagged by our monitoring systems, which identified that the same individual is linked to multiple accounts on our platform. This raises concerns regarding the credibility of the player’s statements and the reliability of the explanation provided. Based on the nature and extent of the matching data, it is highly unlikely that this occurred by mistake or misunderstanding.

The primary concern relates to the repeated matches identified across the accounts’ IP addresses. The relevant department has confirmed multiple connections of this nature, indicating consistent access patterns between the accounts and strongly suggesting that they are operated by the same individual or a group of related individuals.

Based on the above, we believe that the evidence supports our position and that the action taken was justified and in line with our regulatory and contractual obligations.

Best Regards,

Slotimo Casino

I have never had another account and no friend or relative I know plays! I always play on mobile internet! And Hungary's mobile service provider can associate the same IP address with multiple mobile internets! They can't prove it with this! I think they took it illegally. My 77 million forints! Please don't take legal action and ask for the withdrawal of the license, then we can agree on an amount that both parties are satisfied with! I know that I didn't cheat and no one played! But this is such an amount that I will be willing to prove everything legally and otherwise without regret! My truth

greeting

Balazs

Soha nem voltt másik fiokom és egyetlen ismerős barát vagy rokon sem játszot ! Mindig mobil interneten játszom ! Es magyarország mobil szolgáltatoja több mobil internethez társíthat ugyanazt az ip cimet ! Ezzel nem tudják bizonyitani ! Szerintem jogtalanul vették el. A 77 millio forintomat! Kérem hogy ne keljen jogi utra és a licenszado bevonását kérnem akkor egyezünk meg mind a két félnem megelégedett összegben ! Tudom hogy én nem csaltam és senki nem játszott! De ez akkora összeg hogy hajlandó leszek minden jogi és egyéb ezközt nem sajnálva bebizonyítani ! Igazamat

üdvözlet

Balázs

Hello everyone,

Dear Slotimo Casino,

thank you for your response.

However, the explanation provided is still too general and does not contain verifiable or case-specific evidence to support the claim of duplicate accounts. References to "IP matches" and "monitoring systems" alone are not sufficient to justify a permanent confiscation of winnings, especially in cases where mobile networks or shared IP ranges can easily lead to false positives.

At this stage, I must again request concrete supporting evidence that clearly demonstrates the alleged link between the accounts. This should include, where applicable:

• matching registration or personal data (name, DOB, address),
• linked payment methods (cards, bank accounts, wallets),
• device or browser fingerprint data,
• timestamps and account activity logs showing overlap,
• or any other technical identifiers that clearly confirm multi-accounting.

Without such verifiable proof, the claim of a Duplicate Accounts Policy breach cannot be properly assessed.

Dear Bubu153,

thank you for your message. I understand your position. For now, I will continue to request concrete evidence from the casino so we can properly evaluate the justification for the account closure and confiscation.

I will keep monitoring the case and update you as soon as there is a more substantiated response from the casino.

Dear Casino Guru,

I would like to clarify an important technical aspect regarding IP address matches.

Mobile network providers (including Yettel in Hungary) commonly use Carrier-Grade NAT (CGNAT). This means that multiple users can share the same public IP address at the same time. This is a standard industry practice due to IPv4 address limitations.

Because of this, IP address matches alone cannot be considered reliable evidence of multiple ac

nts or shared control of accounts.

I kindly ask the casino to provide stronger, user-specific evidence (such as matching personal data, payment methods, or device fingerprints), as IP matches alone are technically insufficient.

Best regards

Balázs

Dear Samuel,

Thank you for your patience.

While we understand the importance of your request, we have to clarify that due to our privacy, data protection and confidentiality obligations, we are not able to provide any personal information related to a player's account.

Additionally, we would like to reiterate that following another careful internal review the same primary concerns were evident regarding a violation of our Terms and Conditions, specifically to article 5.4. According to that article only one account is allowed to be registered per person, IP address, or shared computer, i.e. Publick library or workplace, and cannot share any of the aforementioned with a previously registered account.

The relevant department identified the same matches across the IP addresses, which is highly indicative of the accounts being accessed by the same individual or related group of individuals. Accounts that are found to be related are subject to forfeiture of all acquired winnings.

For convenience, the T&C page can be found here - Slotimo Terms and Conditions

Thank you for your understanding.

Kind Regards,

Slotimo Casino

Dear casino /and Samuel!

As I said, I only play on mobile internet and I read the terms and conditions when registering! And I registered because I didn't give it to my family or my circle of friends!

I have to say! My legal help Because of this, they can't cancel my winnings because they can't provide evidence! I ask for my winnings to be returned and my account to be reopened! Before I take legal action! I know that I didn't make a mistake and the legal path against the casino will vote on my side! I ask the casino! Then be fair and agree on the payment of the amount! And to avoid a lawsuit lasting several months! And maybe to avoid the casino's permanent license being revoked!

I am aware that I have not committed any violation of the rules! I won the amount I won fairly and it was mine!

Kedves casino /és Samuel !

mint mondtam csak mobil interneten játszok és a regisztrácionál is el ovastam a feltételeket ! És azért regisztráltam mert sem a családom sem az ismerös körömnek nem adtam ki !

azt kell mondanom ! Jogi segítségem Által emiatt nem törölhetik a nyereményemet mert nem tudnak bizonyítékot szolgálni ! Kérem nyereményem vissza adását és fiokom ujra nyitását ! Mielött megteszem a jogi lépéseket ! Tudom hogy nem hibáztam és a kaszino elleni jogi út az én oldalamra fog szavazni ! Kérem a kaszinot ! Ezután legyen tisztességes és egyezünk meg az összeg kifizetésében ! És a több hónapos per elkerülése ! És netán a kaszinó végleges licensz megvonásának elkerülése érdekében !

Tisztába vagyok vele hogy semmilyen szabájsértést nem követtem el ! A megnyert öszeget tisztességesen nyertem és engem ilett !

Hello everyone,

Dear Slotimo Casino,

thank you for your update and for continuing to provide your position on the matter.

I understand your explanation regarding internal monitoring systems, IP matching, and the limitations imposed by your privacy and data protection obligations. I also acknowledge the reference to your Terms and Conditions and the concerns raised under your Duplicate Accounts Policy.

However, given the seriousness of the allegation and the significant amount in dispute, I would like to kindly ask for your cooperation in helping us properly assess this case.

I fully understand that you cannot share sensitive personal data of other users in the public thread, and that is completely acceptable. In such situations, it is standard practice that supporting evidence is shared privately for review.

Therefore, I would kindly ask you to send the relevant supporting evidence to my email: samuel.s@casino.guru, so it can be reviewed in a secure and confidential way.

To clarify, we are not requesting full personal account data, but rather verifiable and case-relevant indicators that support the conclusion (for example technical logs, device or connection summaries, or any anonymized evidence demonstrating account linkage). This is necessary in order to properly and fairly assess the justification for the action taken.

At the same time, I would like to emphasize that IP address matches alone, especially in cases involving mobile networks or carrier-grade NAT environments, are generally not sufficient on their own to conclusively prove multi-accounting without additional supporting evidence.

Dear Bubu153,

thank you for your continued input. I understand your position and your explanation regarding mobile network usage. I will await any further substantiated evidence from the casino before drawing any conclusion.

At this point, I must also be transparent: if the casino does not provide sufficient supporting evidence for its claim, we will not be able to properly evaluate the justification for the account closure and confiscation, and the complaint may be closed as unresolved due to lack of cooperation from the casino side.

I will continue monitoring the case and will update you as soon as there is any development.

Dear Samuel,

From the beginning, we emphasize that our position and the reasoning behind the actions taken have already been presented. The measures in question are based on specific findings and confirmed violations, and were not applied arbitrarily.

Our team conducted an investigation, during which all relevant data was carefully assessed. This process identified a breach of the applicable terms and conditions, and the analysis confirmed the violation committed by the player. Given the nature of these findings, and to maintain a secure and fair environment for all users, the player’s account was suspended. This decision aligns with our established policies.

We appreciate your role as a mediator and value the focus on transparency and objectivity in the review process, however, the sharing of personal information with third parties is subject to certain limitations, including data protection requirements, internal policies, and safeguards against potential misuse.

Best Regards,

Slotimo Casino

Hello everyone,

Dear Slotimo Casino, I need to be very clear at this stage: the position you are presenting is still not sufficient for me to properly assess this case.

You are repeatedly referring to "internal investigation", "confirmed violations", "monitoring systems", and "IP matches". However, these are only conclusions, not evidence.

For a case of this seriousness involving account closure and confiscation of significant winnings, it is absolutely necessary that the decision is supported by verifiable, reviewable data, not just internal statements.

I fully understand and respect your obligations regarding privacy and data protection. However, this does not prevent you from providing anonymized or redacted evidence. This is a standard practice, and I handle such materials regularly.

Casino Guru works with sensitive player and casino data on a daily basis across many jurisdictions, and all information shared with us can be reviewed securely and confidentially.

At this stage, I must insist on the following:

Please provide actual supporting evidence, at least in anonymized or structured form, such as:

• technical logs showing account linkage,
• device or browser fingerprint correlations,
• connection summaries, not just raw IP mentions,
• timestamps demonstrating overlapping activity,
• or any internal matching indicators that clearly support your conclusion.

The data can be redacted, anonymized, or partially hidden, but it must still be verifiable and reviewable.

Simply stating that "a violation was confirmed" without allowing any form of independent verification is not acceptable for mediation purposes.

I must also reiterate that IP address matches alone are not sufficient evidence, especially in mobile network environments. Without additional supporting factors, such conclusions are unreliable.

Dear Slotimo Casino, this is now a final request.

If no verifiable supporting evidence is provided, even in anonymized form, I will not be able to validate your decision, and the complaint will be closed as unresolved due to insufficient evidence from the casino side, which will negatively impact your rating.

I will wait for your response.

Dear Samuel,

We maintain that our position, together with the reasoning underlying the actions taken, has already been set out comprehensively. The measures in question were based on specific findings and established violations, and were therefore neither arbitrary nor disproportionate.

We recognize your function as an independent mediator and appreciate the importance of transparency and objectivity in the review process. At the same time, certain limitations apply to the disclosure of personal information to third parties, arising from data protection obligations, internal policies, and the need to mitigate potential misuse.

In light of the above, we consider it unlikely that any further review would lead to materially different conclusions. Nevertheless, we remain open to further engagement should any new and substantive circumstances arise.

Best Regards,

Slotimo Casino

Dear Slotimo Casino,

thank you for your response.

However, despite several requests during this complaint, the casino did not provide any verifiable evidence that would allow us to independently confirm the alleged breach of the Duplicate Accounts Policy. The casino repeatedly referred to internal investigations, monitoring systems, and IP matches, but no anonymized technical evidence or other reviewable data was provided, either publicly or privately.

As already mentioned, IP address matches alone, especially when mobile internet is involved, are not sufficient evidence of multi-accounting without additional supporting proof.

Since no verifiable evidence was submitted, we are unable to confirm that the confiscation of the player’s winnings was justified.

For this reason, the complaint will now be closed as unresolved due to insufficient cooperation from the casino side. This outcome will negatively affect the casino’s Safety Index rating.

Dear Bubu153,

I understand this is a very frustrating situation for you, especially considering the amount involved and the fact that you consistently denied violating the casino’s rules throughout the complaint.

Since we were unable to independently verify the casino’s accusations, I recommend escalating the matter directly to the regulator, Anjouan Gaming, which may be able to review the case further:

Anjouan Gaming Contact Page

I sincerely hope you will be able to receive a clearer resolution through the regulator’s review.

Thank you both for your cooperation.

Dear Samuel!

Thank you very much for your help so far and the fair investigation. I appreciate that you tried several times to ask the casino for evidence and took into account that an IP match due to mobile internet does not in itself prove any violation.

Thanks also for the advice regarding forwarding to Anjouan Gaming, I will contact them.

I'm very sorry that something like this could happen in the world at an online casino! I never would have thought it! I never broke any rules! And if necessary, I will take the whole thing to court! This is a very large amount that I will not let go!

UI: This casino should not only be punished by lowering the score! But also banned from everything so that they can't harm more players! Thank you again for your help, and I know you can't do more! I hope the authorities will help me solve the case and I will get my winnings!

Kedves Sámuel!

Nagyon köszönöm az eddigi segítségét és a korrekt kivizsgálást. Nagyra értékelem, hogy többször is próbáltak bizonyítékot kérni a kaszinótól, és figyelembe vették, hogy a mobilinternet miatti IP-egyezés önmagában nem bizonyít semmilyen szabálysértést.

Köszönöm a tanácsot is az Anjouan Gaming felé történő továbbítással kapcsolatban, fel fogom venni velük a kapcsolatot.

Nagyon sajnálom hogy ilyen meg történhetet a világban egy online kaszinoknál! Soha nem gondoltam volna ! Én soha nem szegtem szabájt ! Es ha kell az egészet jogi utón is bízonyitani fogom ! Ez egy nagyon nagy összeg amit nem fogok veszni hagyni !

UI: ezt a kaszinot nem csak a pontszám romlásával kellene büntetni ! Hanem minden honnan ki zárni hogy több játékost ne tudjanak meg kárósítani ! Mégegyszer köszönöm a segítségét , és tudom hogy ön nem tehet tőbbet ! Remélem hatóságok segítenek az ügy tiztázásában és meg kapom a megnyert nyereményemet !