SlotLords Casino - La cuenta del jugador ha sido cerrada.

This casino disabled my account and there is a balance on my account. I do not know how much. I have tried contacting them via email to try and get a manual withdrawal, and they are not responding.

Dear Miniwheats90,

Thank you for submitting your complaint. I regret to learn of the negative experience you encountered with SlotLords Casino.

To gain a comprehensive understanding of the situation, I would appreciate it if you could answer the following questions:

• Could you please get in touch with the support team and find out how much money you have in your account? We need this information to set the dispute value.
• Which games did you play - slots, live casino, sports betting, etc.?
• Did you accumulate your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Katarina

Hello, I have tried contacting the support team asking how much money there was, and they won't answer. I played live casino. No bonuses.

Dear Miniwheats90,

thank you for your reply.

Could you please forward all communications you have had with this casino to katarina.d@casino.guru. This includes emails, live chat transcripts, and any accompanying screenshots.

Looking forward to your reply.

Katarina

Sent!

Dear Miniwheats90,

thank you for your email and for your patience.

• Could you please provide the exact date of your registration with this casino?
• Have you passed the KYC verification, please?
• Have you ever had any successful withdrawals with this casino?

Looking forward to your reply.

Katarina

Do not know the exact date of registration. Do not remember if I passed KYC verification. Do not remember if I had successful withdrawals at this casino.

Thank you very much, Miniwheats90, for your cooperation. I will now transfer your complaint to my colleague Mirka (miroslava.d@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Miniwheats90,

My name is Mirka, and I will be assisting you in solving this case. Now I would like to invite SlotLords Casino representative to join this conversation.

Dear SlotLords Casino,

Could you please provide clarification regarding this case?

Thank you in advance,

Mirka

Dear Mirka and Miniwheats90,

Thank you for raising this concern. The account was closed following an internal administrative decision, in line with our policies.

While the specific reasons for the closure can be shared directly with the Casino Guru moderation team if necessary, we can confirm that the balance remains available at this time.

To consider any further action, we kindly request that Miniwheats90 provide the requested verification documents, which have already been requested and will be requested again as a courtesy.

Thank you for your understanding, and we remain available for any clarification.

You guys requested that I upload it in the Documents tab in my account, but you locked it

Dear SlotLords Casino,

Could you please suggest a different way of providing the verification document to the player?

Dear Mirka and Miniwheats90,

After thoroughly checking the player’s account, we can confirm that no verification documents were uploaded. If any documents were previously uploaded, they may have been deleted by the player.

We kindly request Miniwheats90 to provide the necessary documents by replying to the email sent today so we can proceed with the review.

Please let us know if you have any further questions.

Thank you for your reply, SlotLords Casino.

Dear Miniwheats90,

Please send the required documents to the casino by e-mail, and then forward me the communication to miroslava.d@casino.guru .

Thank you for your cooperation.

Dear Miniwheats90,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.