Slotsmines Casino - El retiro del jugador se está retrasando.

Hello,

Today it's about Slotmines Casino.

After making several deposits there, I requested a withdrawal for the first time on July 6th.

These were rejected several times on the grounds that the last transaction overview of my Apple Pay deposit was incomplete.

So yesterday I sent a new overview and requested €400 for payment.

I also received confirmation via chat that the document is valid. Unfortunately, the documents aren't marked green during verification, and all withdrawal attempts are rejected without any comment.

They've been deliberately delaying various withdrawal attempts for a month, potentially forcing players to gamble away their winnings. A disastrous casino with poor communication.

can you help me?

best regards and many thanks in advance

Hallo,

heute geht es um das Slotmines Casino.

ich habe nachdem ich mehrfach dort eingezahlt habe eine Auszahlung beantragt am 6.7. erstmalig.

diese wurden mehrmals abgelehnt mit der Begründung, das die letzte Transaktionsübersicht meiner Apple Pay Einzahlung nicht vollständig ist.

also habe ich nun gestern eine neue Übersicht geschickt und 400€ zur Auszahlung gestellt.

mir wurde auch vom Chat bestätigt, das das Dokument gültig ist. Leider wird in der Verifikation die Dokumente nicht grün gekennzeichnet und alle Auszahlungsversuche, ohne jegliches Kommentar abgelehnt.

sie zögern verschiedene Auszahlungsversuche seit 1 Monat bewusst in die Länge, so das sie die Spieler zwingen vielleicht ihr gewonnenes Geld zu verspielen. Ein katastrophales Casino mit schlechter Kommunikation .

können sie mir helfen?

beste Grüße und vielen Dank im Voraus

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Slotsmines Casino.

Please allow me to ask you a few questions so I can better understand the situation.

• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with the help of a bonus?
• Could you please share the document that the live chat said was approved for me for review? My email is tomas@casino.guru
• Could you please specify when you made the deposit to the casino?
• Were you asked to submit any other documents required for verification

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

Hello Tomas,

many thanks for the quick response

to your questions: I only played slots.

I deposited €100 on July 1, 2025, and received a 100% bonus, which I successfully wagered.

I was left with 520€ which I have been trying to pay out since July 6, 2025.

As I already wrote, I have sent the requested bank statements for my Apple Pay deposit from June 25 and now also from July 25.

my Mastercard also sent with the usual covered numbers.

Despite everything, my withdrawal of €400 is still being rejected, even though I was assured in the chat that I could withdraw.

Even a message via email is completely ignored.

I will send you the chat history in which it is written that the document is now correct to your email address.

Thank you very much for your help

best regards

Guido

Hallo Tomas,

vielen Dank für die schnelle Antwort

zu ihren Fragen: Ich habe nur Slots gespielt.

ich habe am 1.7.2025 100 € eingezahlt und einen 100% Bonus bekommen, den ich erfolgreich umgesetzt habe.

übrig blieben 520€ die ich seit dem 6.7.25 versucht habe auszuzahlen.

Ich habe wie schon geschrieben die geforderten Kontoauszüge meiner Apple Pay Einzahlung geschickt vom Juni 25 und nun auch vom Juli 25.

meine Mastercard auch geschickt mit den üblichen abgedeckten Ziffern.

trotz allem wird nach wie vor meine Auszahlung von jetzt 400€ immer wieder abgewiesen, obwohl mir im Chat zugesichert wurde, das ich auszahlen kann.

Auch eine Nachricht per Email wird komplett ignoriert.

den Chatverlauf in dem geschrieben wird, das das Dokument jetzt korrekt ist schicke ich Ihnen auf Ihre E-Mail Adresse.

Vielen Dank erstmal für Ihre Hilfe

beste Grüße

Guido

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Jana (jana.k@casino.guru), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear Primus.011,

My name is Jana and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed. I will contact the casino and try my best to resolve the issue as soon as possible.

Now I would like to invite Slotsmines Casino representative to join this conversation and participate in the resolution of this complaint.

Dear casino, could you please state the reason why the player's withdrawal has not yet been processed?

Thank you in advance for providing the information.

Hello Jana and Primus.011,

Thank you for bringing this matter to our attention and for your patience while we conducted a detailed review. We understand the importance of clear communication in such cases and have revisited the situation to ensure all processes were followed correctly.

After a final check of the account, we can confirm that the most recent deposit has now been successfully verified. With this step completed, there are no remaining restrictions on the account from our side, and the withdrawal process can proceed as normal.

We appreciate your understanding throughout this process and trust that this resolves the matter.

Dear Casino Guru Team,

Thanks to your pressure, my account was finally verified and my payout was initiated, which was credited to my account the next day.

You guys really are the best...thank you so much for your help.

Despite all this, I would strongly advise other players not to play at Slotsmines Casino.

Anyone who consistently cheats their players shouldn't get a cent more from them, and I hope that my bad review, which I'll write tomorrow, will also be reflected in your overall rating.

All I can say is: Keep it up… you are a BASTION for casino players👍🏼👍🏼👍🏼👍🏼

Liebes Casino Guru Team,

dank eurer „Druck-Ausübung" wurde nun endlich mein Konto verifiziert und meine Auszahlung veranlasst, die auch am nächsten Tag auf meinem Konto verbucht wurde.

Ihr seid echt die besten…vielen Dank an euch für eure Hilfe.

trotz allem möchte ich andere Spieler dringend davon abraten, bei Slotsmines Casino zu spielen.

wer nachhaltig seine Spieler betrügt, sollte keinen Cent mehr von den Spielern bekommen und ich hoffe, das meine schlechte Bewertung, die ich morgen schreiben werde, auch in eure Gesamt-Bewertung einfließen.

mir bleibt nur zu sagen: Macht weiter so… ihr seid eine BASTION für die Casino-Spieler👍🏼👍🏼👍🏼👍🏼

Dear Primus.011,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Jana

Casino.Guru