SlotsPalace Casino - La cuenta del jugador ha sido cerrada.

Today I tried to log in to the casino and I want to bet a few times and my account appears to be disabled. Then I have been communicating with them but they tell me that my account is blocked due to a duplicate account but I don't have a duplicate account. Then it doesn't let me withdraw the money I have from Fun ID either and that I should wait for a response.

Hoy he intentado login el casino y quere apostar unas cuantas veces y me aparece cuenta deshablitado luego he estado comunicando con ellos pero me dicen que mi cuenta esta bloqueada por cuenta duplicada pero no tengo cuenta duplicada luego no me deja retirar los dineros que tengo de fun id tampoco y que espere respuesta

Dear hzz11,

Thank you very much for submitting your complaint. I’m sorry to hear about your account being blocked and the problems you’re having with accessing your funds.

To help us understand the situation more clearly, could you please answer a few questions:

• Could you explain what you meant by "Fun ID"?
• How much money do you currently have in your balance?
• Is this balance made up of winnings from a bonus or from real money deposits?
• Did the casino provide any evidence or explanation for their claim that you have a duplicate account?
• Could you please forward any emails or screenshots of your communication with the casino to petronela.k@casino.guru?

Your cooperation in providing these details will help us investigate and work towards a resolution.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Dear hzz11,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Petronela
Casino.Guru