SlotsPalace Casino - La retirada del jugador se ha retrasado.

I talked to them on chat at least 4 times to wait patiently, 3-5 business days, not counting weekends, you know, the usual. When it passed, they said it was my bank's fault because they transferred it. I waited another two weeks or so, then they said they would try again. The fourth time they said to write them an email.

I wrote an email two weeks ago, but I still haven't received a response.

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Dear hudaklaci,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so that I can fully understand the situation.

• Have you made any successful withdrawals before?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Veronika

Hello.

1. No

2. Yes

3. Raw

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear hudaklaci,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Veronika