Snatch Casino - El jugador no puede iniciar sesión en la cuenta.

Since yesterday I have not been able to log in to the casino, without any notification. When I try to log in it tells me "Invalid email or password. Verify or reset password." I tried resetting my password and it worked, but I still can't log in with the same error message.

I contacted support, no response...

Other emails from casinos come to me regularly, for example today I received one saying that my cacheback is there, unfortunately I cannot use it

Seit gestern kann ich nicht bei der casino anmelden, ohne benachritigung einfach so.. Bei Anmledeversuch zeig es mir dass "Ungültige E-Mail oder Passwort. Überprüfen oder Passwort wiederherstellen" Ich habe versucht mein Passwort wiederherstellen und es hat geklapt aber Anmelden geht trotzdem nicht mit gleiche fehlermeldung.

Ich habe mit support kontaktiert, kein Antwort...

Andere emails von casino kommen doch regelmässig zu mir z.b heute kamm eine dass mein cachback ist da, kann ich leider nicht nutzen

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t penalize the casino for closing your account. Casinos, in general, have the right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities, or for no reason at all.

• Could you please advise if any funds are being held by the casino?

If the casino paid out all the winnings and/or no active balance has been withheld, I’m afraid there’s not much we can do for you.

Thank you for your reply.

Best regards,

Kristina

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All communication from us will be through this official complaint thread or the official email addresses provided in your case. Please always check the domain of any email you receive and verify that it truly comes from us. You can confirm this by clicking on your complaint resolver’s profile.

If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

The casino didn't withhold the money, but I can't use my cashback. Yesterday's cashback has already expired anyway, but there should be another cashback on Thursday, it's about 700 euros.

This isn't even an isolated incident; I've already missed cashback twice due to casino errors, totaling around €500. I think they do this intentionally to prevent the promised cashback from being paid out.

Casino hat das Geld nicht einbehält aber mein Cashback kann ich nicht nutzen, Cashback von gestern ist so wie so schon abgelaufen, sollte aber am Donnerstag noch ein Cashback kommen es ist circa 700 Euro.

Das ist nicht mal einzelfall sondern ich habe schon 2x Cashback nicht erhalten wegen Casino fehler, ungefähr 500 Euro. Ich glaube sie machen das absichtlich damit man versprochene Cashback verfähllt.

Dear Bonusschnapp and Casino Guru,

We kindly inform you that the player's account has been closed unintentionally due to technical issues on our side. We apologize for the inconvenience. We inform you that the player's account is open and can be used without any difficulties. As for the cashback, it will be restored shortly and the player will be informed via email about it. We apologize again for the inconvenience and hope for your understanding!

Respectfully,

Snatch Casino Representative

After logging in it works again and I also received my cashback, thanks.

The only question is why the support leaves my requests unanswered so it could be solved without third parties.

Mit Anmelden funktioniert wieder und mein cashback habe ich auch bekommen, danke.

Nur die Frage ist warum denn der Support läst meine anfragen unbeantwortet so könnte es ohne dritte es zu losen.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Bonusschnapp,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Kristina