Snatch Casino - El retiro del jugador se ha retrasado.

Unable to withdraw despite verified account, I make the withdrawal and after 5 seconds I find the withdrawn amount in my gaming account.

The two cards where I send money have already been used in the past for withdrawals, but for the last two days the same thing I said above has been happening.

Impossibile prelevare nonostante conto verificato, eseguo il prelievo e dopo 5 secondi ritrovo la somma prelevata sul conto gioco.

le due carte dove invio il denaro sono già state utilizzate in passato per i prelievi, da due giorni però succede quanto ho detto sopra

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal problem. Please allow me to ask you a few questions, so I can better understand the situation.

• Have you been advised why you can’t withdraw your winnings?
• Is it an internal casino system issue, or is it related to your account only?
• Did the casino offer an explanation or any alternative for you to withdraw the winnings?
• Could you please share your interaction with casino support regarding the cancellation of your payout? Send emails or chat transcripts to my email at [email protected], or post screenshots here

Looking forward to hearing from you.

Best regards,

Tomas

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If you notice anything suspicious, don’t hesitate to reach out to us directly.

Thank you for your patience, and stay safe.

As usual they answer like this:

"Dear Player,

We've forwarded your request to the payments department. Please wait for a response..."

The last time it took two weeks to get it, it's fundamental that I wrote to report this, the casino in question always has problems when it comes to withdrawals, but never for cashing out.

I'll avoid writing anything else because it would just be bad words.

Come al solito rispondono così:

"Gentile Giocatore,

Abbiamo inoltrato la tua richiesta al reparto pagamenti. Ti preghiamo di attendere una risposta…"

l’ultima volta sono passate due settimane per averla, fondamentale ho scritto per denunciare questo, il casinò in questione al momento dei prelievi fà sempre problemi, mai però per incassare.

Evito di scrivere altro perché sarebbero solo brutte parole.

Thank you very much for providing the necessary information. I will now transfer your complaint to my colleague Romi ([email protected]), who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear user,

I'm Romi, and I will be taking care of your complaint from now on. If there have been any new updates regarding this case since the last information provided, please let me know.

I would like to invite the Snatch Casino's representatives to join this discussion and provide any available information to help resolve this issue.

Dear Snatch Casino,

Could you please provide detailed information about this case?

Thank you in advance for your response.

Best regards,

Romi

Dear francesconi76 and Casino Guru,

We would like to inform you that the player's attempts to submit a withdrawal request were unsuccessful due to issues on the side of the payment system itself. We apologize for the inconvenience! However, we also inform you that this issue has been resolved, and the player eventually successfully submitted a withdrawal request and withdrew the funds later.

Respectfully,

Snatch Casino Representative

In short, I was never able to withdraw the amount I requested, or rather:

After a few days I cancelled the withdrawal and, being the idiot that I am…, I played them all again.

2 days ago I managed to withdraw 350 euros…

the sum at issue was much higher, however:

What problems did the casino have with "the payment system itself"?

I use 2 credit cards that have already been charged by the casino, so what was the problem?

Every time the withdrawal amount exceeds 500 euros I have always had problems, always!

Please ask for concrete explanations. The casino's response seems like another mockery to me.

In breve, la somma che avevo richiesto non sono mai riuscito a prelevarla, o meglio :

dopo qualche giorno ho annullato il prelievo e da imbecille quale sono…, li ho rigiocati tutti.

2 giorni fà sono riuscito a prelevare 350 euro…

la somma invece oggetto della questione era molto superiore, comunque:

quali sarebbero i problemi che ha avuto il casinò con "il sistema di pagamento stesso "?

uso 2 carte di credito che hanno già avuto accrediti da parte del casinò, quindi qual’è stato il problema?

ogni volta che la somma del prelievo supera i 500 euro ho sempre avuto problemi, sempre!

per cortesia fatevi dare spiegazioni concrete, la risposta del casinò mi sembra un ulteriore presa in giro.

Hello, all.

Thank you, Snatch Casino, for the update.

Dear user,

I will adjust the disputed amount of this complaint accordingly. I am sorry that you have lost the remaining balance, but the casino has to do the verification due to the AML policy, always.

Thank you for confirming and for using the Casino Guru complaint resolution center. As the issue has been successfully resolved, we will now mark your complaint as 'resolved' in our system.

Please do not hesitate to contact us in the future if you run into any issues with this or any other casino. We are here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Romi

Casino.Guru