Snatch Casino - La cuenta del jugador es inaccesible.

The casino appears to have been closed for two days. I'm attaching a screenshot. Can you please check what's going on?

Il casinò sembra chiuso da due giorni, vi allego screenshot, potete per cortesia verificare cosa stà succedendo?

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Snatch Casino.

I checked the website, and the issues still seem ongoing.

Please allow me to ask you a few questions so I can better understand the situation.

• Could you please explain whether there is any balance or pending withdrawals on your account?
• When was the last time you were in contact with casino support, and what did you discuss?
• Could you please share with me your communication with the casino regarding any ongoing issues? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

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Stay safe.

Good morning and thank you for replying.

Yes, I have 2 pending withdrawals, 1 of 950 euros and the other of 900 euros.

The last communication I had with the casino was last week, I'm attaching a screenshot

I await your feedback and thank you in advance.

Greetings, Stefano *****

Buon giorno e grazie per avermi risposto.

si ho 2 prelievi in sospeso, 1 di 950 euro e l’altro di Euro 900

l’ultima comunicazione avuta con il casinò è della scorsa settimana, allego screenshot

attendo vs riscontro e per il momento vi ringrazio.

saluti, Stefano *****

Thank you very much for the reply.

The casino's website seems accessible already. We will keep this complaint open until you confirm your withdrawals have been successful. Please keep me informed about any further developments.

Dear francesconi76,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Tomas
Casino.Guru