Snatch Casino - La cuenta del jugador ha sido cerrada tras ganar.

Hello.

I've been playing on this site for a while and I've never had any problems until now. I was playing and suddenly the site kicked me out of the game. When I tried to log back in to my account, it said it was closed and that I should contact support. They told me it was because I had created multiple accounts, which isn't true.

The problem is that yesterday I won a €600 jackpot and another of €900, and I had several pending withdrawals that they refuse to pay. On top of that, they're telling me those funds are lost.

Think twice before playing here. They're a bunch of thieves.

Hola.

Llevo tiempo jugando en esta página y nunca había tenido problemas hasta ahora mismo. Estaba jugando y de repente la página me saca del juego e intento volver a acceder y mi cuenta y me dice que está cerrada y que contacte con soporte y me dicen allí que es porque he creado múltiples cuentas, cosa que no es cierto.

El problema es que ayer gané un jackpot de 600€ y otro de 900€ y tenía varios retiros pendientes y no quieren pagar. Encima me dicen que esos fondos se han perdido.

Pensarlo bien antes de jugar aquí. Son una panda de ladrones

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Dear Patry,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can fully understand the situation.

• Is there any chance that someone from your household or using the same IP address has also created an account at this casino?
• Could you please confirm if you have passed the KYC verification?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards

Petra