Snatch Casino - Se ha retrasado el pago de las ganancias del jugador.

The casino is promising withdrawals in up to 72 hours. It has been over 5 days already and my withdrawal is stuck on "processing". I know it sometimes can take longer, but the issue is their explanaing why is it taking longer. The customer support keeps repeating same generic answers all the time "the financial department needs some time to process…" without providing any kind of specific timeframes or reasons. Reading other customer reviews I see this is something that is occuring often in this casino so I ask you to help me get the money please!!!

Dear player,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.

Thank you in advance for your patience and understanding.

Best regards,

Complaints Resolution Center

Important Notice:

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We only contact players through this official complaint thread or via @casino.guru email addresses. Always check the sender’s domain and verify your resolver’s email by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Please investigate the matter because it is very weird. I understand it can take some time but they are obviously avoiding to explain what is causing the delay. Additionally, you can find numerous reports about the exact same issue even on your portal. Please investigate ASAP and help me out!!

Can you please investigate?! This is not normal that there are so many same reports online. They are scamming people!!!

Another proof they are delaying payments. Please take this seriously and help me out!!!

this is what I am dealing with. It doesn’t seem like you care a lot…

Dear Snatch Casino, thank you for the information provided.

Dear player, could you please confirm whether you have now received your withdrawal and if everything is in order on your side? Let us know if the issue has been fully resolved or if you still require any assistance.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear player,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Dominika