Sol Casino - El retiro del jugador se ha retrasado.

Hello, yesterday I completed the rollover of 77,500 and ended up with 10k. I deposited 5,000 and won 35,000 with my deposit. I wanted to make a withdrawal, but magically they told me I had to deposit the same amount, 35,000 basically, and bet x3, even though I won that amount with my deposit. I find this disrespectful and a scam, especially since they played with my money and refused to take responsibility, passing the buck from one to another. I would not recommend this casino at all. They are scammers, and our identity is not well protected.

Hola el día de ayer complete el rollover de 77.500 quedé con 10 lucas, y resulta que deposite 5.000 gané con mi depósito 35.000 quise realizar el retiro pero mágicamente me dijeron que tenía que depositar la misma cantidad osea 35.000, mil y apostar x3 cuando esa cantidad la gane con mi depósito, me parece una falta de respeto y estafa y más encima que jugaron con mi plata y no se quisieron hace responsables se tiran la pelota unos contra otros, asi que no recomiendo para nada este casino son unos chantas estafadores y nuestra identidad no esta bien protegida.

Hello Alexita,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Sol Casino. Please allow me to ask you a few more question before we would move forward.

• Could you please advise if your account is already verified and if yes, since when exactly?
• Did you accumulate your winnings with real money or did you use a bonus?
• When was the last time you spoke to the casino and what was it about?

Please note that if you are requesting a withdrawal through a method you haven't yet used, a minimal deposit is mandatory.

Looking forward to your answer.

Regards,

Nick

Dear Alexita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hello, I completed the rollover but I gambled what I had won. I had left about 5,000, then I reloaded 5,000 more and started playing from there. I had won about 35,000. When it was time to withdraw, they told me that I had to deposit 35,000 and bet x3 and I don't understand why if what I wanted to withdraw I had won with my deposit.

Hola complete el rollover pero me jugué lo ganado había dejado como 5000 después recargue 5.000 más y empeze a jugar de ahí había ganado como 35.000 al momento de retirar me dijeron que tenía que depositar 35.000 mil y apostar x3 y no entiendo porqué si lo que quería retirar lo había ganado con mi depósito.

Dear Alexita,

Would it be possible for you to forward your deposit, bonus, and betting history, along with the communication between you and the casino, to nikolas.b@casino.guru for further review?

Looking forward to your response.

Best regards,

Nick

Dear Alexita,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.