Spinanga Casino - El jugador aún no ha recibido las ganancias.

I have already canceled three withdrawals last week. They told me to wait three to five days. I made another withdrawal today and still nothing. What's going on?

Έχω ακυρώσει ήδη την προηγούμενη εβδομάδα τρεις αναλήψεις. Μου είπανε να περιμένω τρεις με πέντε μέρες. Ξαναέκανα ανάληψη σήμερα και ακόμα τίποτα. Τι γίνεται;

Dear stelafydanidou,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.

They haven't asked for my identification yet. It's already been three business days since I made my withdrawal. I keep talking to them and they keep telling me that the request will be completed, it never happens. It's still in the initial stage. I don't know what else to do. I want my money. I won it by depositing €100, I didn't want to throw it away.

Ταυτοποίηση ακόμα δεν μου έχουν ζητήσει. Ήδη πέρασαν τρεις εργάσιμες ημέρες από την ημέρα της ανάληψης μου. Μιλάω μαζί τους μου λένε συνέχεια ότι θα γίνει το αίτημα ολοκληρωμένο δεν γίνεται ποτέ. Είναι ακόμα στο αρχικό στάδιο. Δεν ξέρω τι άλλο να κάνω. Θέλω τα χρήματα μου. Τα κερδισα κάνοντας κατάθεση 100€ δεν τα είχα για πέταμα

I'm still waiting. I'm really angry. We can't wait to get paid our winnings and they keep saying it's a big load, that's mercy.

Ακόμα περιμένω. Έχω νευριάσει πολύ. Δεν μπορεί να περιμένουμε να πληρωθούμε τα κέρδη μας και αυτοί να λένε συνέχεια για μεγάλο φόρτο δηλαδή έλεος

Dear stelafydanidou,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear stelafydanidou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

The first withdrawal was made normally. Now I'm waiting for a €1000 withdrawal which I don't know when will be on my card. Also it doesn't let me withdraw more than €500 per day and I have €4500 in my account when will I get it and how long will I have to wait?

Η πρώτη ανάληψη έγινε κανονικά. Τώρα περιμένω αλλά 1000€ ανάληψη τα οποία δεν ξέρω πότε θα μπούνε στην κάρτα μου. Επίσης δεν με αφήνει να κάνω ανάληψη πάνω από 500€ ημερησίως και έχω μέσα στον λογαριασμό μου 4500€ πότε θα τα βγάλω και πόσο θα περιμένω;

Dear stelafydanidou,

As advised previously, withdrawals may take up to 14 days to be fully processed.

Can you please forward a screenshot of your withdrawal tab from the casino or specify how many more withdrawals are pending and since when?

Awaiting your response.

Regards,

Nick

Dear stelafydanidou,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.