Spinanga Casino - El jugador pregunta cómo presentar una queja.

Hello,

I was advised to file a complaint. What do I need to do for this and what do you need from me?

Best regards, Jessica

Hallo

Mir wurde geraten eine Beschwerde einzureichen. Was muss ich alles dafür tun bzw was brauchen sie von mir?

Vg Jessica

Dear Jesselica88,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with Spinanga Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate? I will be waiting for your reply patiently.

Best regards,

Nick

Good morning

I have been waiting for my three withdrawals from Spinanga since January 14th. I have withdrawn money there many times before, but I have never waited so long. The money was in my account after 4 days at the latest. When I ask customer support, I am always asked to be patient. Always the same answers... I will pass your request on to the finance department... We are sorry... The money will arrive soon. No concrete answers.

Guten Morgen

Ich warte seit 14.01 auf meine drei Auszahlungen von Spinanga. Ich habe dort schon oft auszahlen lassen, aber noch nie so lange gewartet. Spätestens nach 4 Tagen war das Geld auf meinem Konto. Auf Nachfrage beim Kundensupport werde ich jedesmal um Geduld gebeten. Immer die selben Antworten... Ich gebe ihre Anfrage an die Finanzabteiling weiter.. Es tut uns leid.. Das Geld wird bald kommen. Keine konkreten Antworten.

Hello, have you found out anything about my case?

Hallo haben sie schon irgendwas rausfinden können zu meinem Fall?

Dear Jesselica88,

Can you please advise if your account is verified and if yes since when exactly?

Additionally, has there been any update regarding your withdrawal - as the recommended period for any withdrawal is 14 days which has now passed.

Looking forward to hearing from you.

Regards,

Nick

Hello

My account is verified. I can't find the date.

Hallo

Mein Konto ist verifiziert. Das Datum dazu finde ich nicht.

No money has been paid out yet

Es ist immernoch kein Geld ausbezahlt worden

Thank you Jesselica88 for all the information provided. I will now forward your complaint to my colleague Katka (katarina.d@casino.guru) who will be assisting you from now.

Wish you best luck resolving it.

Regards,

Nick

Hello

Thank you very much. The money is still not here. I have been waiting since January 14th

Hallo

Vielen Dank. Geld ist immer noch nicht da. Ich warte seit dem 14.01

Dear Jesselica88, 

My name is Katarina, and I will be assisting you in solving this case. I am sorry for the situation you found yourself in. 

Now, I would like to invite Spinanga Casino representative to join this conversation. 

Dear Spinanga Casino, could you please provide more information about this case? 

Looking forward to your reply.

Got all payouts.

After 4 weeks everything is completed

Habe alle Auszahlungen bekommen.

Nach 4 Wochen ist alles abgeschlossen

Dear Jesselica88,

We're glad to hear that your issue has been resolved. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If you ever encounter any issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help. 

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues. 

Thank you in advance for your time. 

Best regards, 

Katarina

Casino.Guru