Spinanga Casino - El jugador solicita un reembolso debido a la falta de verificación de la cuenta.

Good afternoon. I am here to complain that the online casino Spinanga allowed me to deposit more than 150€ without verifying my account. Approximately 15000€ were deposited without even checking my ID to see if I am of legal age. I am seeking a refund of the entire amount over 150€, as this compromises the security of any individual; even an 8-year-old child could gamble as much money as they wanted without being verified.

I find this practice highly irresponsible, and I believe that as the law states, verification should be done at a maximum of 150€. Spinanga should verify my profile and refund all the money that exceeds the initial 150€.

Buenas tardes. Vengo a quejarme de que el casino en línea Spinanga me ha dejado ingresar más de 150€ sin verificar mi cuenta. Aproximadamente unos 15000€ sin comprobar si quiera mi dni para ver si soy mayor o menor de edad. Reclamó toda la cantidad que ha pasado de esos 150€ al comprometer la seguridad de cualquier persona, ya que incluso un niño de 8 años podría jugar todo el dinero que quisiera sin ser verificado.

veo una irresponsabilidad esta práctica y creo que como dice la ley que hay que verificar maximo a los 150€, spinanga debería de verificar mi perfil y abonarme todo el dinero que ha sobrepasado los 150€ iniciales.

Hello Mandianie27,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Spinanga Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise when did you register into the casino? What exactly is the issue as almost every casino requires verification only at the first withdrawal so they have no reason to request it earlier and you are free to deposit there. When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

Good morning, I registered approximately in December 2023 or January 2024.

I have made withdrawals and they have never verified me either.

In addition, there is various legislation at EU level that requires account verification when making certain deposits or withdrawals for the protection of the identity of the person playing, as well as for the protection of minors, so if the casino does not This implies that any amount deposited after this would be void, that is where I mean that I am claiming this excess money for not verifying my information or that I am of legal age.

I have spoken to the casino on multiple occasions about the issue, warning them and they never give a clear answer.

Buenos días, me registré aproximadamente en diciembre de 2023 o enero de 2024.

He realizado retiros y jamás me han verificado tampoco.

Además, existe diversa legislación a nivel de la UE que obliga a verificar la cuenta cuando se realiza ciertos depósitos o retiros para la protección de la identidad de la persona que juega, así como para la protección de menores, por lo que si el casino no conlleva a ella se entiende que toda cantidad que se deposite después de esta quedaría anulada, ahí es donde me refiero que reclamo este dinero sobrepasado por no verificar mis datos ni que soy mayor de edad.

he hablado con el casino en múltiples ocasiones del tema advirtiéndoles y nunca dan respuesta clara.

Hello Mandianie27,

I'm sorry but I do not understand what is the issue. It seems the casino is payout out to you correctly and it is up to them when do they request the verification.

Please describe that exactly is your intention of the complaint otherwise we will be forced to reject it.

Regards,

Nick

Dear Mandianie27,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.