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I’ve requested 3x 500 withdrawls, 8 days ago. I’ve sent 11 emails. And keep been told they have no time frame as to when they will pay out, even tho there terms abd conditions say 3-5 days max. I didn’t use any bonuses and my acc is fully verified . This casino needs to be named and shamed, it’s completely predatory behaviour, waiting for me to cancel it and loose it. Tomorrow will be 9 days since I’ve withdrawn, and they refuse to escalate it, and refuse to give any indication as to when it will be done. I now realise it’s a scam and they have no intentions in paying. They even sent me a txt today saying to cancel the 500 to be in a competition. This is surely highly illegal?

Dear Casinoslut,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

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If anything seems suspicious, contact us directly.

Stay safe.

Hi, my account is fully verified and has no issues that way. Their policy says 3/5 days, it’s now 10, this is not in fact normal or even close to normality, it’s predatory behaviour in the hopes of players cancelling the withdrawal and loosing it. Vile disgusting behaviour, so please do not try make it that this is normal. It’s very straight forward , it’s a scam casino. And should be highlighted as such. I see this site rates it 8.9 - 10? Yet all the reviews are it takes for ever to be paid. Maybe also look at how you rate these scam places and be more truthful with the public. So people can take these scores as references and know where to not be scammed.

Dear Casinoslut,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Hi, they cancelled all 3 of the withdrawals and sent me an email saying withdrawals cancelled, this could be a system error if I didn’t cancel them and to reapply again to go through the process again. LOL. I’ve done a huge amount of research and this is hugely common on here, keep stringing along customers, then put money back into acc and tell them reapply again. 8.9-10 tho!!! No scam here people give them your money if you don’t value it.

Dear player, could you please share your communication with the casino regarding the canceled withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

I’m done with the casino. I ran down my balance on 100 bets to clear it . Please rate this casino appropriately and make it public to show people the scam it is. I didn’t even reply to the emails. I had emailed them 14 times up to that point to try clarify why I’m not been paid and when , asked for it to be escalated 3 times, and allways was sent back my funds are safe and they will eventually pay it out. Until they then cancel it and want me to go through another 14 day wait , which zero doubt they would do same shady thing again. I’ve looked up who they are licenced from, that in itself I now realise is a red flag. It’s not one of the main 3, so for future of nothing else I now know what to look out for . These places can literally rob you infront of your own eyes and there is zero any one can do about it. We have as "customers" zero protection for when they decide to not pay out just because they can. Lesson learned for me.

Dear player, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.