Spinbara Casino - El retiro del jugador está retrasado y no se paga.

I deposited €200 on December 27, 2025. Once the money was gone, I redeemed the 100% bonus and had to wager approximately €12,000.

I completed the entire process and then continued playing until I finally reached the current balance. In the customer service chat portal, I keep being told that the payout is delayed due to an overload of requests.

What also seems suspicious to me is that I haven't had to carry out any verification yet.

I have not yet received a payout from this site.

Ich habe am 27.12.2025 200€ eingezahlt. Als das Geld weg war habe ich den 100% Bonus eingelöst und musste circa 12.000€ umsetzen.

Ich habe ihn komplett umgesetzt und danach noch weitergepsielt bis ich schließlich das aktuelle Guthaben erreicht habe. Im Kundenservice Chatportal werde ich andauernd vertröstet, dass sich die Auszahlung aufgrund einer Überlastung der Anfragen verzögert.

Was mir ebenfalls suspekt vorkommt, ist dass Ich bisher noch keine Verifizierung durchführen musste.

Eine Auszahlung habe ich auf dieser Seite noch nicht erhalten.

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Dear CarlzumO,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you tried contacting customer support whether KYC verification is needed?
• Did you play casino games or bet on sports?

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila

Hello, after contacting support, I was told that verification is not necessary. I only played casino games.

Guten Tag, auf Nachfrage beim Support wurde gesagt, dass eine Verifizierung nicht nötig ist . Ich habe nur Casino gespielt.

Dear CarlzumO, thank you for your response. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Did you accumulate your winnings with or without an active bonus?
• Did you play casino games or bet on sports?
• Could you please share your communication with the casino regarding the delayed withdrawal? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

Thank you very much in advance for your reply.

Dear CarlzumO,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I have currently uploaded documents for verification, but nothing has happened for 5 days.

I fully wagered the bonus and then won the money.

Ich habe aktuell Dokumente hochgeladen zum Verifizieren aber da passiert seit 5 Tagen auch nichts.

Ich habe den Bonus komplett umgesetzt und danach das Geld gewonnen.

Dear CarlzumO,

Thank you very much for your reply. Have you received any communication indicating the status of your latest document submission? Has the casino indicated that there might be a problem with approving specific documents?

Thank you in advance for your response.

Good day,

My ID document was accepted. Proof of address and credit card information were rejected. I have already uploaded new documents and am currently waiting for confirmation.

Meanwhile, the pending payouts were canceled and added to my balance. However, I have already requested a new payout.

Guten Tag,

mein Ausweisdokument wurde akzeptiert. Adressnachweis und Kreditkarteninformationen wurden abgelehnt. Ich habe schon neue Dokumente hochgeladen und warte aktuell auf die Bestätigung.

Währenddessen wurden die laufenden Auszahlung storniert und meinem Guthaben hinzugefügt. Ich habe aber schon eine neue Auszahlung beantragt.

Dear CarlzumO, thank you for your reply. Do you have any updates for us? Has the casino approved your latest document submissions?

If not, could you please forward all documents you provided to the casino for verification, along with any relevant communication between you and the casino?

You can send the information to my email address: attila.g@casino.guru.

Additionally, could you please attach a screenshot of your pending withdrawal as well?

Thank you very much for your patience and cooperation.

Dear CarlzumO,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Attila
Casino.Guru