SpinBetter Casino - El jugador afirma que el pago se ha retrasado.

I am experiencing ongoing issues with withdrawals at SpinBetter Casino, despite my account being fully verified.

I am trying to withdraw my funds using Skrill, which is one of my approved and previously used deposit methods. Each withdrawal attempt is shown as "approved", but shortly after, the funds are returned to my casino balance without any clear reason.

I contacted the casino, and their only response was that Skrill withdrawals are "undergoing maintenance". However:

No estimated timeframe for the maintenance was provided.

No concrete alternative solution was offered.

I was only told to deposit again using another payment method and meet new turnover requirements, which I find unreasonable given that the issue is not caused by me.

After researching, I found multiple public complaints from other players reporting similar issues, including delayed withdrawals and payment methods suddenly becoming unavailable, even for fully verified accounts.

At this point, I am unable to access my funds, and the casino has not provided a clear or transparent resolution.

I am requesting Casino Guru’s assistance to help clarify the situation and ensure that my withdrawal is processed properly.

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear dulcegabrielaf1,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

I would like to clarify that the issue is not a delay in processing an approved withdrawal. The problem is that I am unable to successfully place a withdrawal request.

Each time I attempt to withdraw via Skrill, the withdrawal is initially marked as "approved", but shortly afterward the funds are automatically returned to my casino balance. As a result, no withdrawal request remains active, and the 14-day waiting period cannot realistically begin.

My account is fully verified, and the casino has confirmed that the issue is related to the withdrawal method being under maintenance, without providing any estimated timeframe or effective alternative solution.

Therefore, this situation prevents me from accessing my funds altogether, rather than experiencing a standard processing delay.

Thank you for your understanding, and I appreciate your assistance in this matter.

As an update to my complaint, I followed the casino’s recommendation and attempted to withdraw using an alternative payout method.

This withdrawal was also rejected by the system with the message:

"Rejected by the operator (Payment processing error)".

This confirms that the issue is not related to Skrill or to a specific payment method, but that withdrawals are being rejected internally by the casino operator.

I am still unable to place or maintain an active withdrawal request, despite my account being fully verified and despite cooperating fully with the casino.

Screenshots of the rejected withdrawal are attached for reference.

URGENT UPDATE:

The casino has now removed all withdrawal methods from my account. There are currently zero available payout options, making it completely impossible for me to withdraw my funds.

This is no longer a payment method issue but a full withdrawal block. Screenshot attached.

Good day,

At this time, all of the player’s withdrawal requests have been successfully processed, and there is no subject for a dispute.

We understand that the previous delays were frustrating, and we regret any inconvenience caused.

With respect,

SpinBetter

Dear dulcegabrielaf1,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

Dear dulcegabrielaf1,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Karla
Casino.Guru