SpinBetter Casino - La cuenta del jugador ha sido cerrada y sus ganancias confiscadas.

SpinBetter closed my account and withheld €549.16 of my balance after I completed all the requested verifications.

They did not tell me what specific operation or activity they considered irregular, they did not provide any evidence and they refused to answer any further questions about the case.

I request payment of the €549.16 withheld or, failing that, a specific and duly justified explanation of the confiscation.

SpinBetter cerró mi cuenta y retuvo 549,16 € de mi saldo después de que completara todas las verificaciones solicitadas.

No me indicaron qué operación o actividad concreta consideraban irregular, no aportaron ninguna prueba y se negaron a responder a más preguntas sobre el caso.

Solicito el pago de los 549,16 € retenidos o, en su defecto, una explicación concreta y debidamente justificada de la confiscación.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• Could you please specify which casino games you played?
• Did you accumulate your winnings with or without a bonus?
• Could you kindly provide more information regarding the casino’s questions about your relationship with another customer? Please forward me the complete email threads regarding the verification of your account, the additional questions you received, and any explanations provided by the casino as to why your account was subsequently closed. You can send them to me at veronika.f@casino.guru.

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika