SpinBetter Casino - Los retiros de los jugadores se retrasan y son rechazados.

There's no explanation for this casino. It turns out I've been playing for about two months. I made my withdrawals via Visa or Sepa bank transfer.

Well, for a few days now, neither of these two withdrawal methods have appeared, but they do appear for deposits, so I'm going to do this.

According to the casino's terms and conditions, withdrawals will be made using the same method as deposits. So far, everything is perfect.

But for a few days now, these two methods haven't appeared in the menu. Sometimes, either Visa or SEPA Transfer appears. But today, they haven't appeared, and I contacted the chat saying I can't withdraw. They told me to wait until those withdrawal methods appeared. When they appeared, I made a withdrawal of €1,000, which is the maximum allowed, and it turned out that after a few minutes, it was rejected. They told me in the chat to send an email to Security, and Security replied saying I should make a withdrawal through Neteller, and then I'd be able to withdraw.

I open a Neteller account and make a small deposit to withdraw. But it still won't let me withdraw, and Security tells me that my Neteller account needs to be verified. I tell them to verify it and send documents, but they reject it, saying that I have to send a selfie of my photo, my ID, and at the same time a screenshot of my email where they tell me all of the above. I send it, and they tell me it's not valid because it has to be a single photo of everything.

Once I send it again, they reply saying that I can now withdraw it, but to my surprise, they still won't let me withdraw it.

Then they tell me they can't pay with Neteller and I ask them why do they make me open a Neteller account if they don't pay me either.

Then they tell me to make a deposit by Cryptocurrency, something I have no idea how to do because I have never used Cryptos and want to do it.

I look at the withdrawal menu again and if it shows the Visa withdrawal, I make a withdrawal by that method (Visa) and it is rejected 4 times.

Gentlemen at Guru, how is it possible that you give this casino an 8.6 rating? I've deposited a lot of money, and now I can't or they won't let me withdraw.

I'm asking for your help with this because it's impossible to withdraw. I'd also like to ask for your Curacao email address so I can write about all of this. You already provided it to me once to write about another casino, and the result was very good because you paid me in full.

I know this is a very long complaint, but I want you to be fully informed about the situation of this bad casino that owes me €10,304.

Greetings and thank you very much for your time.

I've been working for two days, averaging 15 hours a day, to resolve this unpleasant issue, but there's no way. It's clear they don't want to pay, and this smells like a TOTAL SCAM.

I can provide all the screenshots and anything else you ask me for.

Lo de este casino no tiene explicacion. Resulta que llevo jugando dos mese mas o menos. Hacia mis retiros por Visa o por Transferencia bancaria Sepa.

Pues bien , ya desde hace unos dias no aparecen ninguno de estos dos metodos para retirar pero si aparecen para depositar y a esto voy.

Segun los terminos y condiciones del casino los retiros seran por el miismo metodo que el deposito. >Hasta ahora todo perfecto.

Pero desde hace unos dias estos dos metodos no aparecen en el menú, algunas veces o bien aparece Visa o bien aparece Transferencia Sepa. Pero ya hoy no aparecen y hablo en el chat diciendo que no puedo retirar me3 dicen que espere hasta que aparezcan esos metodos de retiro. Cuando aparecen hago el retiro de 1000 € que es lo maximo que se puede y resulta que a los pocos minutos viene rechazado. Me dicen en el chat que mande correo a Security y Security contesta diciendo que haga un retiro por Neteller y asi podre retirar.

Me abro una cuenta en Neteller y hago un pequeño deposito para poder retirar. Pues tampoco me deja retirar y me dicen en Security que hay que verificar cuenta de Neteller, les digo que la verifiquen y mando documentos pero lo rechazan diciendo que en una misma foto hay que enviar selfie de : mi foto,mi documento de identidad y a la vez un pantalla del correo donde mi dicen todo esto anterior.Lo mando y me dicen que no vale porque tiene que ser una sola foto de todo.

Una vez la vuelvo a enviar me contestan diciendo que ya puedo retirar pero cual es mi sorpresa cuando tampoco me deja retirar.

Entonces me dicen que no pueden pagar por Neteller y les digo que por que me hacen abrir una cuenta en Neteller si tampoco me pagan.

Luego me dicen que haga un deposito por Cryptomonedas, algo que no tengo ni idea de como hacerlo porque nunca he usado Cryptos in quiero hacerlo.

vuelvo a mirar el menu de retiros y si esta el retiro por Visa, hago un retiro por ese metodo(Visa) y por 4 veces viene rechazado.

Señores de Guru ¿ como es posible que le deis a este casino un 8,6 de calificacion ? LLevo muchisimo dinero depositado y ahora no puedo o no me dejan retirar .

Pido me ayuden con esto porque es imposible poder retirar. Asi mismom piedo me faciluten el correo de Curacao para escribir sobre todo esto, Ya una vez me lo facilitaron ustedes para escribir sobre otro casino y el resultado fue muy optimo y bueno porque me pagaron todo.

Ya se que es muy larga la queja que pongo pero quiero que se entereis bien de la situacion de este mal casino que me debe 10.304 €.

Un saludo y muchas gracias por atenderme.

Llevo dos dias con una media de 15 horas al dia para solucionar este tema tan desagradable, pero no hay forma. esta claro que no quieren pagar y esto huele a ESTAFA TOTAL.

Puedo aportar todas las capturas de pantalla y todo lo que ustedes me pidan

Dear berjoto,  

Thank you very much for submitting your complaint. I’m sorry to hear about your problem with SpinBetter Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely:  

• Could you please advise which games you focused on - slots, live casino, sports betting, etc.?  
• Did you pass the identity verification before requesting withdrawals? 
• Have you received any specific reasons from the casino regarding the rejection of your latest withdrawal requests with Visa, SEPA, and Neteller? 
• Did you accumulate your winnings with or without an active bonus?  

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.  

Best regards,

Natalia

Please note that Casino.Guru will never ask for any payments or request access to your accounts. If anyone claims to be Casino.Guru personnel and asks for such actions, do not provide any information.

The only legitimate way we will contact you is through this official complaint platform or via the email addresses provided in your complaint thread.

Stay cautious and contact us directly if you have any doubts.

Hello Natalia: I'll answer your questions:

• I only play American roulette
• Verification has been passed since I registered.
• The reason they give me is that they have technical problems, but they tell me that every day and I never see a solution. Furthermore, Visa and SEPA methods are almost never available.
• The winnings are all without bonuses, I have never played with bonuses.

Greetings

hola Natalia: contesto a sus preguntas:

• solo juego a la ruleta americana
• la verificacion esta pasada desde que me registre
• la razon que me dan es que tienen problemas tecnicos pero eso me lo dicen todos los dias y nunca veo solucion, ademas casi nunca estan los metodos Visa y Sepa
• las ganancias son todas sin bonos, yo jamas he jugado con bonos

Saludos

Hello again Natalia: Yesterday I was able to make a withdrawal of €1,500 through Sepa (which is the maximum they allow) but today when I go to withdraw, since 24 hours have passed according to the casino's terms and conditions, it turns out that they have blocked both withdrawals and games and I can neither withdraw nor play.

They never help me in the chat and tell me they don't know why they did this since my account is fine.

It turns out they don't allow withdrawals but they do allow deposits so they only block my withdrawals and games.

I now have €7,000 pending payment, but I'm telling you they won't let me.

What is happening with this casino is very serious, and I refer to the facts.

If 24 hours pass and they don't let me withdraw, the days accumulate and according to my accounts I could have already collected all the money from my winnings (which are not winnings since I have lost a lot of money in this casino) but since they don't let me make withdrawals, the money remains in the casino.

Greetings and thank you very much for your help.

hola de nuevo Natalia : Ayer pude hacer un retiro de 1500 € por Sepa ( es lo máximo que dejan) pero hoy cuando voy a retirar ya que han pasado 24 horas según los términos y condiciones del casino, resulta que me han bloqueado tanto los retiros como los juegos y ni puedo retirar ni puedo jugar.

En el chat nunca ayudan a nada y me dicen que no saben por que han hecho esto ya que mi cuenta esta todo OK.

Da la casualidad que no dejan retirar pero si dejan depositar por lo que solo me bloquean retiros y juegos.

Tengo ahora 7000 € pendiente de poder cobrar pero ya le digo que no me dejan.

Lo de este casino es muy grave y a los hechos me remito.

Si pasan 24 horas y no me dejan retirar se van acumulando los días y según mis cuentas ya podía haber cobrado todo el dinero de mis ganancias ( que no son ganancias ya que llevo perdido bastante dinero en este casino) pero como no dejan hacer retiros el dinero sigue en el casino.

Un saludo y muchas gracias por atenderme

Hi again, Natalia. I'm continuing with this casino because it's unacceptable that they're now sending me a video call, so they say, to verify my account, even though it's been verified for two months. They wanted me to speak English, and I told them I didn't speak English, so they assigned me a translator.

To avoid going on too long, I'm just going to tell you what people ask me, and this is truly incredible:

-What was my last bet? When I play American roulette, I play for up to 5 hours, which means that how am I going to remember my last bet?

-How many numbers are there on the roulette wheel?

-difference between European and American roulette

-What was my last deposit, date, and time? I last deposited a lot of money several times. How am I supposed to remember my last deposit, let alone the time it was made? And they won't let me see my deposit history.

-How much money do I bet on each play? How will I know that if I'm playing for 5 hours and I bet different amounts each time I make a play?

-Anyway, and a bunch of other questions that are irrelevant and I'm not going to write here because we'd never finish. It's been 40 minutes of questions.

They just needed to ask what size clothes I wear and what size shoes.

I think they're trying to "trick" me into answering something wrong and they won't check me.

The point here is to be able to cash out the €7,000 I have in balance at this casino, period. That's why I think they're trying to avoid paying me out, since it makes no sense to block my games, let alone my withdrawals.

I don't want to continue writing because you'll say I'm rambling on, but what's happening with this casino is inexplicable, and I honestly don't know how you give it such a high rating.

Here, anyone who earns €100 won't have any problems, but if you earn large amounts, they'll give you all kinds of obstacles to avoid paying.

By the way, I still can't withdraw the €7,000 I have, so I still can't play.

They only allow deposits, incredible.

Thank you and best regards

Note: I asked for an email address from Curacao so I could write about this casino and tell them everything they're doing to me.

Hola de nuevo Natalia : sigo con lo de este casino porque es inadmisible que ahora me hacen una video llamada, segun dicen, para verificar cuando mi cuenta lleva dos meses verificada. Queria que hablara en ingles y le dije que no sabia ingles, entonces me han puesto un traductor.

Para no extenderme mucho solo le voy a decir lo que me preguntan y esto es realmente increible:

-cual fue mi ultima apuesta, cuando yo juego a la ruleta americana estoy hasta 5 horas jugabdo, lo que quiere decir que ¿ como me voy a acordar de mi ultima apuesta..........?

-cuantos numeros hay en la ruleta

-diferencia entre ruleta europea y americana

-cual fue mi ultimo deposito, dia y hora ¿ la ultima deposite muchisimo dinero en varias veces ¿ como voy a recordar mi ultimo deposito y menos todavia la hora en que se hizo? y No me dejan ver el historial de depositos.

-cuanto dinero apuesto en cada jugada ¿ como voy a saber eso si estoy jugando 5 horas y apuesto distintas cantidades cada vez que hago una jugada

-En fin , y un monton de preguntas mas que no vienen a cuento y que no las escribo aqui porque no terminariamos nunca. Han sido 40 minutos de preguntas

Solo les falto preguntar que talla de ropa uso y que número de zapatos.

Creo que tratan de "liarme" a ver si contesto mal algo y no me verifican.

Aqui de lo que se trata es de poder cobrar los 7.000 € que tengo de saldo en este casino y punto. Por eso creo que tratan de no pagar ya que no tiene sentido que me bloqueen los juegos y peor todavia los retiros.

No quiero seguir escribiendo porque dira usted que me "enrrollo" mucho pero lo de este casino no tiene explicacion y la verdad es que no se como le dais una calificacion tan alta.

Aqui el que gane 100 € no tendra problemas pero si ganas cantidadades altas te van a poner pegas de todo tipo para no pagar.

Por cierto sigo sin poder retirar con 7000 € que hay sigo sin poder jugar .

Solo permiten depositar, increible.

Gracias y un cordial saludo

Nota: le pedi me diera un correo de Curacao para escribir sobre este casino y decir todo lo que me estan haciendo.

Hi Natalia: Finally, today I received the OK for verification via video call, and they tell me I can now withdraw and play. I'm still having trouble making withdrawals because Visa or SEPA transfers almost never appear in the withdrawal menu, but today Visa was there, and I was able to withdraw €1,000 plus another €500, which is the daily allowance.

Therefore, it might be better not to publish the complaint for now, since they are paying for it at the moment, with a lot of work to withdraw, but they are paying.

All the best

hola Natalia: por fin hoy me han dado el OK de verificacion por video llamada y me dicen que ya puedo retirar y tambien jugar. Para retirar sigue habiendo problemas porque casi nunca aparece en el menu de retiros la Visa o la Transferencia Sepa pero hoy si estaba la Visa y he podido hacer un retiro de 1000 € mas otros 500 € que es lo que dejan diariamente.

Por lo tanto quizas sea mejor de momento no publicar la queja ya que de momento estan pagando, con mucho trabajo para retirar pero estan pagando

Un saludo

They make me open a Neteller account so I can withdraw when the Card and SEPA Transfer methods are not available.

They tell me that I have to make a small deposit and then I can withdraw it via Neteller.

I open a Neteller account, make a deposit, and now it turns out it won't let me withdraw.

I have contacted Security and they replied saying that it is not possible to withdraw via Neteller.

Is it possible for these things to happen? Well, yes, as you can see, it's happened to me, and that's deceiving a user.

Me hacen abrir una cuenta en Neteller para poder retirar cuando no están disponibles los métodos Tarjeta y Transferencia Sepa.

Me dicen que hay que hacer un depósito pequeño y así se podría retirar por Neteller.

Abro una cuenta Neteller, hago un deposito y ahora resulta que no deja retirar.

He contactado con Security y me contestan diciendo que por Neteller no es posible retirar.

¿ Es posible que pasen estas cosas ? Pues si, ya ven que me ha pasado y eso es engañar a un usuario

I can't withdraw anything today either. Please do something and draw attention to this casino, which I don't think deserves the rating you give it.

If they can't pay withdrawals by card or SEPA transfer, then they shouldn't allow deposits using these methods either.

They are practically deceiving users.

A slufo

Hoy tampoco puedo retirar nada, por favor hagan algo y llamen la atención a este casino que creo no se merece la calificación que le dais.

Si no pueden pagar los retiros ni por tarjeta ni por transferencia Sepa, entonces que tampoco dejen depositar por estos métodos.

Es que prácticamente están engañando a los usuarios

Un sslufo

Hello,

All the payment methods you’ve used previously — as well as those you’ve verified later — are currently working correctly. We are not experiencing any technical issues on our side.

If you still do not see the desired withdrawal methods on your cashier page, please send a screenshot of the cashier section to: processing@spinbetter.com

Best regards,

SpinBetter Support Team

Thank you for joining the discussion, SpinBetter Casino.

Dear berjoto, can you please check again if the withdrawal methods are functioning for you properly now?

Please specify the current status of your withdrawal requests from 16.05 (€1,000 plus another €500 via VISA). Were they approved?

The withdrawal methods are still not working. Sometimes you can withdraw by card and other times by SEPA transfer, but I repeat, they are never available and I have to write to Please tell me when they'll be available. They usually reply saying I can withdraw now, although they haven't responded yet, and I have to wait to see when they'll issue a withdrawal by card or SEPA.

And so it goes every day until I can finish collecting my earnings.

I remind you that they told me there were technical issues with these two methods, but we've been doing this for over a month without a solution. They don't know anything about withdrawals in the chat, so I have to keep writing to Processing.

I asked for my withdrawal limits to be increased, but they haven't, and I still have to withdraw around €7,000.

Please write to this casino to resolve the withdrawal issue.

Thank you

Los métodos de retiro siguen sin funcionar. Unas veces se puede retirar por Tarjeta y otras veces se puede por transferencia Sepa pero repito que nunca están disponibles y tengo que escribir a processing@spinbetter.com para que me digan cuando van a estar disponibles. Normalmente me contestan diciendo que ya puedo retirar aunque hoy todavia no han contestado y tengo que estar pendiente a ver cuando ponen retiro por Tarjeta o por Sepa.

Y asi todos los dias hasta que pueda terminar de cobrar mis ganancias.

Les recuerdo que ellos me dijeron que habia problemas tecnicos con estos dos metodos pero es que asi lleramos mas un mes y no lo solucionan. En el chat no saben nada de retiros y por lo tanto tengo que estar escribiendo continuamente a processing.

Pedi que me ampliaran los limites de retiro pero no lo hacen y todavia tengo pendiente de poder retirar alrededor de 7.000 €.

Les ruego escriban a este casino para que solucionen el tema de los retiros

Gracias

They are processing my withdrawals, although I have to write every day to have them set the withdrawal method as Card and Sepa.

They are paying for the moment, so we can close this complaint.

Thank you so much

Están procesando mis retiros aunque tengo que escribir todos los días para que pongan como metodo de retiros Tarjeta y Sepa.

De momento están pagando por lo que podemos cerrar esta queja.

Muchas gracias

Dear berjoto,

We're glad to hear that your issue has been resolved and the casino has started paying out your funds to you. We'll go ahead and mark the complaint as 'resolved' in our system. We appreciate your cooperation and confirmation. If your problem continues or if you ever encounter any new issues with this or any other casino in the future, please feel free to reach out to our Complaint Resolution Center. We're here to help.

As you know, we do not charge for our services, nor do we accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot https://www.trustpilot.com/evaluate/casino.guru. An honest review, along with any suggestions for improvement, would be invaluable. Your feedback could help others who may be considering contacting us for assistance with online casino-related issues.

Thank you in advance for your time.

Best regards,

Natalia

Casino.Guru