SpinCity Casino - El jugador no puede acceder a la cuenta para realizar el retiro.

I asked several times for email to change pw under gmail account. Chat was on rissian . Links did not work created new account to use and chat was in Russian when I tried to get help .

Dear Youaretheives09,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Do I understand correctly that you registered more than one account at this casino?
• Did you use the second account only to contact support?
• Did you make any deposits, activate any bonuses, or play any games?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Dear Youaretheives09,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

I created a new account because my first account was not functional worh password. You cannot say that is a functional account when the links will not set a password. Yes I created another account because the first one didn't work ! The same name everything. I was not being deceitful its ridiculous. The chat in 2nd account was in Russian. So I started using it . They make account to set ppl up to fail. Then steal their money. I've read hundred of reviews of this place stealing ppls money . I want MY money

Thank you for your reply, Youaretheives09. Please understand that by creating another account you breached one of the main rules of online gambling. I checked the General T&Cs and I found this:

9.1.2. Only one account is allowed per person. No winnings may be collected on accounts opened in false names or on multiple accounts opened by the same person;

Could you please advise if the casino permitted you to create a second account? Do I understand correctly that you tried to restore your password but it didn't work?

Hi yes, I had no problems at all was under the same name and everything

I’m very sorry but you haven’t answered my previous questions clearly. Please check my last reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

I feel you are not being neutral . A information i had has been shared with you. The casino allowed me to play until it came to giving me my money. There are hundreds of terrible reviews about this outfit online. They are sneaky and deceitful and dipute pays regularly



I have told you all of what has happened this online casino are dishonest and quite simply theives. They operate in a way to not help people and disputes payouts unfairly 



My $190 needs to be put in my bank. 

No i couldn't fix my password

Youaretheives09, I apologize, but we won't be able to assist you further, as it seems you did not have permission to open a second account (or at least you failed to confirm this twice).

Since you have breached this fundamental rule of online gambling, we believe the casino has acted fairly and in accordance with the General Terms and Conditions. The consequences for opening multiple accounts are consistent across the industry.

Regrettably, we will not be able to assist you further in this matter. Therefore, this complaint will now be rejected. I recommend not attempting to create multiple accounts in the future, as this will likely lead to similar issues. And I also suggest that you ask for permission or at least discuss your options for opening new accounts with casinos if you know you had another active account in the past.

Thank you for your understanding, I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.