SpinCity Casino - La retirada del jugador se ha retrasado.

Rude suspension of winnings payment. All mandatory spins completed. A set of documents sent every 48 hours. Constant formulas that the team is doing everything to help me. And messages from support asking for screenshots, knowing that I cannot upload such an attachment. I wrote that it cannot be uploaded, and in response I receive an email to the website, and everything is repeated there. I am a Polish citizen but I live in Germany and I am registered here. Below I am attaching the documents I sent.

ordynarne wstrzymanie wypłaty wygranej Wszystkie obowiązkowe spiny zrobione Komplet dokumentów wysyłany co 48 godzin Notoryczne formułki że zespół dokonuje wszystkiego żeby mi pomóc I pisanie od suportu wiadomości z prośbą o wysłanie screen shotow wiedząc o tym że takiego załącznika nie mogę wstawić Napisałem że nie można wstawić to w odpowiedzi dostaję meila do strony a tam wszystko się powtarza Jestem obywatelem Polski ale mieszkam w Niemczech i tutaj mam meldunek Poniżej załączam dokumenty które wysłałem

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Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Attila