SpinCity Casino - La retirada del jugador se ha retrasado.

Hello. This sports site claims it takes 3 days to process withdrawals, but they keep saying they have a heavy workload reviewing bets and making payments (just excuses to delay payments). I've contacted them several times via chat, email, and the VIP manager, but I always get the same response: be patient and keep waiting. I want to receive my payment. I think 15 days to review each bet individually is excessive. Besides, why bother reviewing whether someone wins or loses in sports?

Hola. Esta página deportiva según dice demora 3 dias en pagar sus retiros pero excusan que tienen mucha carga de trabajo para revisar jugadas y hacer los pagos( puras excusas para demorar los pagos), me he contactado varias veces por chat, correo y con la gestora vip, pero siempre la misma respuesta: hay que tener paciencia y seguir esperando. Quiero recibir mi pago, considero 15 dias que demoren en revisar jugada por jugada es demasiado.Ademas que tanto revisar si en deportes uno gana o pierde no mas la jugada.

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Dear Gabyplayed,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with the help of a bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hello

Yes, I have made successful withdrawals on this sports site.

No winnings have been accumulated using bonus funds. It's a sport, so the only way to unlock bonuses is by playing.

Greetings.

Hola

Si he realizado retiros exitosos en esta página de deportes.

No se han acumulado ganancias con ayuda de bono. Es deporte asi que solo existe jugar y poder liberar bonos a través de las jugadas.

Saludos.

Thanks for your patience.

• Did the casino process your payouts?
• Kindly share any news regarding the case with me.

Looking forward to your reply.

Hello. I haven't been paid. I complain every day, but the answer is always the same: they have many payment requests, they have to review the transactions because it's a large amount, etc., etc...excuses.

Greetings

Hola. No me han pagado, reclamo todos los dias pero la respuesta es siempre la misma que tienen muchas solicitudes de pago, que deben revisar la transacciones porque es un monto alto, etc etc...excusas.

Saludos

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Gabyplayed,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Tomas