SpinCity Casino - La retirada del jugador se ha retrasado.

Hi, I would like to file a complaint regarding the delay of my 12,000 NOK withdrawal to my account from your casino on May 31st. Despite having completed all necessary steps to verify my account, I still haven't received the funds in my bank account. I have been repeatedly informed that the delay is not due to the casino but an external provider. This is extremely frustrating, especially since the withdrawal has exceeded the stated deadline of 5 business days. I request that this issue be resolved immediately and that my funds be transferred to my bank account as soon as possible.

Hei, Jeg ønsker å klage på forsinkelsen av mitt uttak på 12000 NOK til kontoen min fra deres kasino den 31. mai. Til tross for at jeg har gjort alt nødvendig for å bekrefte kontoen min, har jeg fortsatt ikke mottatt midlene på min bankkonto. Jeg har blitt fortalt gjentatte ganger at forsinkelsen ikke skyldes kasinoet, men en ekstern leverandør. Dette er svært frustrerende, spesielt siden uttaket har overskredet den angitte fristen på 5 arbeidsdager. Jeg ber om at dette problemet løses umiddelbart, og at midlene mine overføres til min bankkonto så snart som mulig.

Dear Anas.Solheim,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Have you made any successful withdrawals from the casino in the past?
• Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Hi Thomas. Yes, I had successful withdrawals from the casino in the past. The winnings I tried to withdraw now were received without active bonus. As for my withdrawal, it was canceled due to a problem on the provider's side. Now I sent it in again. It's annoying, but I'll wait again. If you can help in any way, please help.

Hei Tomas. Ja, jeg hadde vellykkede uttak fra kasinoet tidligere. Gevinstene jeg prøvde å ta ut nå ble mottatt uten aktiv bonus.Når det gjelder uttaket mitt, ble det kansellert på grunn av et problem på siden av leverandøren. Nå sendte jeg den inn på nytt. Det er irriterende, men jeg venter igjen. Hvis du kan hjelpe på en eller annen måte, vennligst hjelp.

If your issue persists, could you please share your communication with the casino regarding the issue? Send emails or chat transcripts to my email at tomas@casino.guru, or post screenshots here

Hi Tomas. Thanks for the follow-up. I have received the payment of NOK 1200. Although the experience was unpleasant, I'm glad I got my money's worth. I'm not sure if I want to continue playing at Spin city after this.

Hei Tomas. Takk for oppfølgingen. Jeg har mottatt utbetalingen på 1200 kr. Selv om opplevelsen var ubehagelig, er jeg glad for å ha fått pengene mine. Jeg er usikker på om jeg vil fortsette å spille på Spin city etter dette.

Dear Anas.Solheim,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru