Spinfin Casino - El retiro del jugador se retrasa debido a problemas de verificación.

I tried this casino.one week ago.My first time I deposited 48 euros,and won some times so I requested a withdrawl of 160 euros.At that time no KYC or any other verification needed so withdrawl is processing normally. During the next hours I received an email that my withdrawl was canceled and I needed to fully verify my account.I truly wasn't gonna fight with them so I just played the money and left cause they weren't really gonna help me verifying my shelf.Yesteday I received a small bonus and played in them and I manage to go higher about 400 euros.I requested a 200 euros withdrawl after verification of everything needed,and they yet still demanding the latest e statement from my bank.But the thing is that banks have an automatic procedure of issuing e statements and is not that time yet fir my account,so I cant provide the last 30 days e statement. I provided my latest which was 1,5 month ago and screenshot via my bank app that verifying my payment to them but they dont accept nothing,telling me to wait until the statement is issued.Its really pissing me off,having to verify so strongly my shelf for so little money amounts,having verify everything and keep asking for this nonsense document.I need your help so

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• When are you expected to receive your next bank statement?
• Which documents have you provided to the casino so far as proof of payment? Have you also submitted deposit receipts showing that the transactions made to the casino originated from an account belonging to you?
• Are there any additional documents that the casino has requested from you in order to complete the verification process?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika

Dear Dion23,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that, due to the lack of response from the player to our messages, inquiries, and reminder, we are unable to proceed with further investigation or provide potential solutions at this time. As a result, we must close this complaint for the moment.
However, please note that the player retains the option to reopen this complaint at any time in the future should they choose to resume communication. We remain open and ready to assist in resolving the matter should the player decide to reach out again.

Thank you for your understanding.

Best regards,
Veronika
Casino.Guru