Spinrollz Casino - Los retiros de los jugadores se retrasan.

Hello,

I requested a payment of €500 each on March 1st, 2nd and 3rd.

All three payouts have been in "Processing" status ever since and have not been processed to this day.

I have contacted customer support several times (live chat and email). Each time I was assured that everything was fine and that the finance department had been informed.

Unfortunately, the status of my payouts has not changed to this day.

In the past, my withdrawals from this casino were processed and paid out within a short time. The current delay therefore represents a significant deviation.

A total of €1,500 is still being processed. I also have additional funds in my account that I would like to withdraw, but these are currently blocked due to the pending withdrawals.

I have always responded cooperatively and patiently and have fulfilled all requirements.

I request assistance so that my payouts can finally be processed and completed.

Hallo,

ich habe am 01.03, 02.03 und 03.03 jeweils eine Auszahlung in Höhe von 500 € beantragt.

Alle drei Auszahlungen befinden sich seitdem im Status „In Bearbeitung" und wurden bis heute nicht ausgeführt.

Ich habe den Kundensupport bereits mehrfach kontaktiert (Live-Chat und E-Mail). Mir wurde jedes Mal bestätigt, dass alles in Ordnung sei und die Finanzabteilung informiert wurde.

Leider hat sich der Status meiner Auszahlungen bis heute nicht verändert.

In der Vergangenheit wurden meine Auszahlungen bei diesem Casino innerhalb kurzer Zeit bearbeitet und ausgezahlt. Die aktuelle Verzögerung stellt daher eine deutliche Abweichung dar.

Insgesamt befinden sich weiterhin 1.500 € in Bearbeitung. Zusätzlich habe ich weiteres Guthaben auf meinem Konto, welches ich ebenfalls auszahlen möchte, jedoch aufgrund der offenen Auszahlungen aktuell blockiert ist.

Ich habe stets kooperativ und geduldig reagiert und alle Anforderungen erfüllt.

Ich bitte um Unterstützung, damit meine Auszahlungen endlich bearbeitet und abgeschlossen werden.

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Hello,

Thank you very much for submitting this complaint. I'm sorry to hear about the problem you're experiencing. Please allow me to ask you a few questions to clarify your situation.

• What types of games did you play to accumulate the winnings you are trying to withdraw?
• Did you accumulate these winnings with or without a bonus?
• Have you been requested to submit any identity documents for the verification of your account recently?
• Have you selected the same payment method for these withdrawal requests as the one you previously used successfully for withdrawals?

I hope we will be able to help you resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards

Veronika