SpinsBro Casino - El retiro del jugador se ha retrasado y su cuenta está bajo escrutinio.

Hi there I’m reaching out to you out of desperation. I have 2900$ CAD that this casino spinsbro is not paying me out. They keep coming back with new ways that my account is not verified. I’ve gone through hoops with them giving them everything they’ve asked for. Between emails and documents I’ve probably sent them 30 different things over the course of a week and still have yet to receive any money or any signs that they will pay me. The point I’m at right now is they’re asking me for banking information that I’ve given them but they won’t accept or they make a new reason to ask for something different. Is there anyway you could help me or direct me to somewhere that could help me ? This casino is a legit scam, taking peoples money and flat out not paying anything back

Dear Bignargsey24,

Thank you very much for submitting your complaint.

I’m sorry to hear about the difficulties you’re facing with your withdrawal. In order to better understand your case and proceed with our investigation, could you please provide the following details?

• What specific documents has the casino requested, and which ones have you already submitted?
• Did the casino provide any reasons why they are not accepting the banking information you sent?
• Have you received any written communication from the casino explaining why your account is still not verified?
• Have they given you a timeframe for when your verification process will be completed?
• Was this your first withdrawal attempt, or have you withdrawn funds successfully before?

Your cooperation in providing these details will help us investigate and work towards a resolution. If you have any relevant communication with the casino, such as emails or screenshots, please feel free to forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

I got frustrated with the whole situation so on Friday I started gambling the money. And I got it up to 5100$ cad. I still have yet to hear anything from them. It’s been almost 5 days with absolutely no communication from them. I tried contacting them through the live chat but they closed our conversation mid way through and now the live chat feature has been disabled. So they won’t talk to me via their email support and the live chat feature isn’t available. They’ve also cancelled a total of 6 withdrawal attempts and I’ve yet to get a single dollar from them. I would avoid spinsbro casino at all costs, by far the worst casino I’ve ever been with. They should be shut down

Dear Player and Casino Guru administration

As we told our player , he has some problems with the verification process , he should have send some documents in order to verify his account as soon as possible and receive all the money he won

For now he's account is verified fully and according our rules of withdrawals he will receive his money asap

Also important to mention that player received his withdrawal 26.03 and 27.03 , so for now on all gonna be fast and according to our rules!

With respect, Spinbro casino !

This process took 10+ days to finally verify, even though all the information was right in front of you the entire time. And it’s 400$ a day withdrawal limit. They make things take as long as possible so you give up and gamble the money away

Dear Bignargsey24,

Thank you for your update, and I appreciate your patience as we work through this issue.

I understand your frustration, and I can imagine how difficult it must have been to deal with these ongoing delays. It’s good to hear that the casino has confirmed the verification process is now complete, and that they are processing your withdrawals.

While the process may take a bit of time due to the withdrawal limit, I kindly advise you to remain patient as your funds are being processed. The casino has assured that everything should proceed quickly from this point onward.

I’d also like to thank SpinsBro Casino for their cooperation in resolving the matter.

Please keep me informed of any further developments or if there are any new issues that arise. I’m here to assist you throughout the process.

PS: I adjusted the disputed amount from Can$2900 to Can$5100.

Dear player and Guru administration , after successful verification - player already started receiving his withdrawals according our rules of the withdrawals limits etc. For now player received 3 withdrawals 400cad each - and 800cad in pending waiting for the withdrawals , player can receive the withdrawal schedule asking it our financial department by email kyc@spinsbro.com

We can assure that all withdrawals will be sent to the player accordingly our withdrawals limits and withdrawal schedule

With respect , Spinsbro casino!

Dear Bignargsey24,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear Bignargsey24,

Although we appreciate the efforts made by SpinsBro Casino in resolving the issue, we have not received confirmation from you that the matter has been fully resolved. As a result, we are forced to close this complaint and mark it as rejected.

If you experience any further issues or would like to reopen the complaint, please feel free to reach out, and we’ll be happy to assist you further.

Thank you for your understanding.

Best regards,

Petronela

Casino Guru