SpinsBro Casino - El retiro del jugador se retrasa.

Hi casino guru. This site is taking a long time to pay out and the chat can't do anything, they say, but refers to email. kyc@spinsbro.com

I emailed them on 19/2 but got no response. I'm sending a printout.

I hope you can help me as I can't get in touch with them.

Regards / Nettis

Hej casino guru. Denna sida dröjer länge med utbetalning och chatten kan inget göra säger dom utan hänvisar till mail kyc@spinsbro.com

jag har mailat dit den 19/2 Men får inget svar. skickar med en print.

Hoppas ni kan hjälpa mig då jag inte får någon kontakt med dom.

Mvh / Nettis

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Hello,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions so I can better understand the situation.

• Have you made any successful withdrawals from the casino in the past?
• Could you please confirm that you have passed the KYC verification?
• Have you accumulated your winnings with the help of a bonus?
• Were you able to reach the support via live chat? Have you received any response to your delayed payout concerns? Would you be able to share your attempts to resolve the situation with support for me to review? Send the information to my email at tomas@casino.guru

I hope we will be able to help you resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Emailed you Tomas 😉

Har mailat dig Tomas 😉

Hello

I wonder how my case is going?

Thank you

Hej

jag undrar hur det går med mitt ärende ?

Mvh

Thanks for your patience and the information provided via email.

• Could you please list which documents you provided to the casino during the verification process, and in which format?
• Were any documents you provided approved to your knowledge?
• Could you please share with me the communication between you and the casino so we may confirm you attempted to resolve the issue yourself?
• My email is tomas@casino.guru

Thanks in advance for your cooperation.

Hi, I have emailed you Tomas, so now there should be a basis for questioning how they handled the situation. It has been almost 4 weeks since the withdrawal was made.

Hej jag har mailat dig Tomas så nu borde det finnas underlag för en ifråga sättning hur dom hanterat situationen. Gått snart 4 veckor sen uttaget gjordes.

The last mail i got from them.

Dear Nettis,

Thank you for your cooperation and for providing all the necessary information. I truly appreciate the time and effort you’ve taken to share everything with us so far.

Your complaint will now move to the next stage of our process and be handled by your dedicated Resolver, Lala (jean.s@casino.guru). This is a standard step in our procedure, as the Resolver will take over communication with the casino directly and manage your case from this point onward.

No action is required from you right now. Your Resolver will reach out through this thread if any additional details are needed. You can rest assured that your case is in very capable hands.

I wish you the best of luck and hope your case will be resolved to your satisfaction soon.

Kind regards,

Tomas

Hello Nettis,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear SpinsBro Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Hello Nettis,

My name is Lala and I will be assisting you with your case. I hope that together we will come to a successful resolution of your issue.

I would like to request the presence of a representative from the casino in this conversation.

Dear SpinsBro Casino,

Could you possibly provide additional information regarding the issue and clarify the situation? I would also appreciate it if you provided us with any and all relevant evidence.

Thank you in advance.

Respectfully,

Lala

Dear Casino Guru administration , We would like to inform you that this player's last withdrawal was on 026-03-13 14:30:02 and at the moment the player does not have any active withdrawals.

With respect , Spinsbro casino!

Dear SpinsBro Casino,

Thank you for the update.

To ensure transparency, we kindly ask the player to confirm.

Dear Nettis,

I understand you have been waiting for this issue to be resolved.

Could you please check your account and confirm whether the withdrawal has been processed as the casino stated?

Your confirmation will allow us to close the case properly.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Nettis,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Lala