Sportaza Casino - El jugador cree que el reintegro se ha retrasado.

I had won €87,000.

I haven't had any withdrawals for 10 days.

Είχα κερδίσει 87.000€

δεν μου πραγματοποιήθηκε καμία ανάληψη για 10 μέρες

Important notice:

Casino Guru will never ask for payments or access to your accounts to complete KYC. If someone claims to be from Casino Guru and does that, do not share any information.

We only contact players through this official complaint thread or via @casino.guru e-mail addresses. Always check the sender’s domain and verify your complaint resolver’s e-mail address by clicking on their avatar visible inside the official complaint thread.

If anything seems suspicious, contact us directly.

Stay safe.

Dear Antonis2009,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center

They didn't show me my money, so after a few days I was forced to gamble it away without any refund down to the last euro.

Τα λεφτά μου δεν μου τα έδειναν με αποτέλεσμα μετά από μέρες να αναγκαστώ να τα παίξω χωρίς καμία επιστροφή μέχρι τελευταίο ευρώ

Dear Antonis2009,

I hope you are doing well. As the recommended time frame has now passed, could you kindly update us on whether your withdrawal has successfully been received or if there have been any new developments regarding your case? Thank you for your time, and I look forward to your response.

You probably didn't understand the seriousness of things... not only was no withdrawal made, suddenly there was no willingness to help me get my winnings, resulting in me playing the entire amount after three weeks without any response and losing everything...

the manager the next day took leave completely randomly without responding immediately after the leave to change the manager to not reply to anyone's emails...all completely suddenly after the big profit...I have nothing else to say, your conclusions are mine! Thank you

Δεν καταλάβατε μάλλον τη σοβαρότητα των πραγμάτων….οχι μόνο δεν πραγματοποιήθηκε καμία ανάληψη ξαφνικά δεν υπήρχε καμία διάθεση να βοηθήσουν να πάρω τα κέρδη μου με αποτελέσμα μετά από τρεις εβδομάδες να παίξω όλο το ποσό χωρίς καμία ανταπόκριση και να χαθούν όλα…

ο manager την επόμενη μέρα πήρε άδεια εντελώς τυχαία χωρίς να απάντηση άμεσα μετά την άδεια να αλλάξει ο manager να μην απαντάει κανείς στα mail …όλα εντελώς ξαφνικά μετά το μεγάλο κέρδος…δεν έχω κάτι άλλο να πω τα συμπεράσματα δικά σας! Ευχαριστώ

Dear Antonis2009, thank you for your reply. 

I am sorry to hear that, but I understand. Since you have decided to play your winnings, I’m afraid there is not much we can do for you. I understand that this would have never happened if you could withdraw on the first attempt, but at this point, we cannot ask the casino to refund your lost winnings.

Due to the aforementioned reasons, this complaint will now be closed. Thank you for your understanding. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into any issues with this or any other casino in the future.

Karla