Sportaza Casino - El jugador solicita un reembolso tras pedir su autoexclusión.

I want to file a complaint against Sportaza related to a self-exclusion request.

I have a gambling problem, and for this reason I previously contacted Sportaza via Live Chat to request self-exclusion. Subsequently, on August 26, 2026, I sent an email with the subject line "Activate self-exclusion," which I have proof of.

Despite this, my account continued to allow deposits after that date.

According to the history provided by Sportaza:

Deposits since August 27: €2,013

Withdrawals: €600

Net loss: €1,413

I requested a refund of €1,413 from Sportaza, providing proof of my self-exclusion request. Sportaza rejected my claim and subsequently stopped responding to my messages.

I am requesting Casino Guru's assistance to review whether Sportaza correctly handled my self-exclusion request and to attempt to recover the €1,413 lost after that request.

I can provide the self-exclusion email, transaction history, conversations, and all of Sportaza's responses.

Quiero presentar una reclamación contra Sportaza relacionada con una solicitud de autoexclusión.

Tengo problemas con el juego y por este motivo contacté previamente con Sportaza mediante Live Chat para solicitar la autoexclusión. Posteriormente, el 26 de agosto de 2026, envié un email con el asunto "Activar autoexclusion", del que tengo prueba.

A pesar de ello, mi cuenta continuó permitiendo depósitos después de esa fecha.

Según el historial proporcionado por Sportaza:

Depósitos desde el 27 de agosto: 2.013 €

Retiradas: 600 €

Pérdida neta: 1.413 €

He reclamado a Sportaza el reembolso de esos 1.413 €, aportando la prueba de mi solicitud de autoexclusión. Sportaza rechazó mi reclamación y posteriormente dejó de responder a mis nuevos mensajes.

Solicito la ayuda de Casino Guru para revisar si Sportaza gestionó correctamente mi solicitud de autoexclusión y para intentar recuperar los 1.413 € perdidos después de dicha solicitud.

Puedo aportar el email de autoexclusión, el historial de transacciones, las conversaciones y todas las respuestas de Sportaza.

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Hello,

Thank you very much for submitting your complaint. I am truly sorry about your negative experience with Sportaza Casino. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please confirm whether you currently still have access to your account?
• Could you please share your original self-exclusion request? Send emails or chat transcripts to my email at attila.g@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you very much in advance for your reply.

Best regards,

Attila