Sportuna Casino - El jugador experimenta un retraso en el retiro después del cierre de la cuenta.

I am awaiting for the Sportuna casino to credit the money they owe me once my account has been closed. All I get are messages delaying the process and repeating the same information to me 20 times. I am tired and have decided to report this website which seems a bit suspect. They do not respond to emails and always seem to delay things.

Estoy a la espera de que el casino Sportuna me bonifique el dinero que me debe una vez cerrada mi cuenta. Todos son mensajes dándome largas y volviendo a repetirme la misma información 20 veces. Estoy cansado y he optado por denunciar a dicha web que resulta un poco sospechosa. No contestan correos y siempre dan largas.

Dear rllabla,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Sportuna Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long have you been a player of the casino and when exactly was your account closed?
• What was the reason why your account was closed?
• How did the casino inform you about the withdrawal of your funds after your account was closed?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 900 complaints.

Your understanding is greatly appreciated. Wishing you a joyful, successful, and healthy new year 2024, and we will get back to you as soon as possible.

It closed on December 10.

I closed it on a personal basis due to possible mental illness with the game

They told me that I would receive my money without any problem and that they would contact me.

Everything in slots.

Se cerró el 10 de diciembre.

La cerré a título personal por posible enfermedad mental con el juego

Me dijeron que sin ningún problema recibiría mi dinero y que se pondrían en contacto conmigo.

Todo en slots .

Please forward me the email communication between you and the casino, or chat transcript regarding the issues mentioned in the complaint.

My email is tomas@casino.guru

Dear rllabla,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.