Stake Casino - El depósito del jugador está retrasado.

my id

yeshwanth0077

my email

[hidden by Casino Guru]

I deposited Rs. 1000 but it did not reflect in my account.

Dear yeshwanth111,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Veronika

Hello

Stake using 3rd party payment provider where stake provides a upi ID of random people and we transfer and mention UTR number and money will be reflected. But it didnt reflect for me today and talked to payment provider. They said money is credited to stake's 3rd party payment provider.

Attaching screenshots



Thank you for your reply. To proceed with your case, could you please forward me the following documents?

• screenshot of your transaction history in your casino account
• communication with your payment provider
• communication with the casino customer support
• bank statement starting from the date you made the transaction that has not been credited to your casino account until today

My email address is veronika.f@casino.guru. Thank you for your patience and cooperation.

Dear yeshwanth111,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.