Stake Casino - El jugador enfrenta un depósito retrasado y una respuesta de soporte deficiente.

I made a deposit before 8am on a weekday, and it usually reflects within about 10 minutes, so I thought something was wrong and contacted support.

However, the support did not try to check the payment information or my personal information, and told me to contact them again if it had not been reflected within 24 hours.

After about five hours had passed, I began to feel that something was wrong, so I contacted them again and asked them to check with the person in charge of deposits.

I was then told that I couldn't even contact the deposit department to confirm the transaction until 24 hours had passed.

In other words, the conclusion is that they will not respond to any inquiries about unreflected payments within 24 hours of the transfer. If that is the case, they should make a note to that effect.

If you contact the person in charge of deposits before 24 hours have passed, they will simply ask you to check after 24 hours have passed.

Although I have expressed concern as a user and asked them to check with support, they do not even try to give me an answer that takes my feelings into consideration and would ease my concerns even a little.

To top it off, support became increasingly unhelpful, eventually telling me that my inquiry was spam.

I was very surprised and disappointed with the support response.

It may be a small amount, but I don't think it's small.

The support here is really poor quality.

平日朝8時前に入金して、いつも10分前後で反映するのでおかしいと思ってサポートへ問い合わせしました。

しかし、サポートは入金情報も私の個人情報も確認しようとはせず24時間以上反映しなければ再度問い合わせしてください。との事でした。

5時間程経過し、さすがにおかしいと感じ再度問い合わせをし、入金担当へ確認してほしい事を伝えました。

すると、24時間が経過しないと入金担当への確認の問い合わせすらできないと言われました。

つまり振込から24時間経過しない入金未反映の問い合わせは一切対応しないという結論です。であるなら、そう注意書きをすべきです。

24時間経過しない入金担当への確認は24時間経過してから確認してくれと言われるだけ。とのことでした。

ユーザーとしては不安なのでサポートへ確認してほしいと伝えているのにその不安を少しでも和らげるような私の気持ちをくみ取った回答すらしようとしない。

挙げ句、サポートの態度もどんどん悪くなり、最終的には私の問い合わせはスパムだと言われました。

サポートの対応には非常に驚きと悲しみを感じました。

小さな額かもしれませんが、私にとっては小さいとは思いません。

ここのサポートの対応は本当に品質が悪いと思います。

Dear Tacchan,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Stake Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Was it your first deposit in this casino?
• Which payment method have you used for the deposit?
• Please could you forward the payment confirmation proof and any relevant communication to my email at tomas@casino.guru for review?

Thank you very much in advance for your reply.

Best regards,

Tomas

Dear Tacchan,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.