The Grand Ivy Casino - La retirada del jugador se ha retrasado.

Tried to make a withdrawal of 1300£ winnings. Was in "review" for 3 days, I logged in on the 3rd day and my pending withdrawal had disappeared! Contacted live chat, They said the withdrawal had "failed" and the accounts team will contact me. I've sent them my ID and a bank statement for verification. After reading all the reviews- it's obvious they are scamming people and not paying out winnings!

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Dear Belb26, thank you very much for submitting your complaint. To better understand your current situation, could you please confirm the following details?

· Could you please clarify the exact date when you requested the withdrawal?

· Could you please confirm whether you have passed the KYC verification?

· Have you made any successful withdrawals in the past?

I hope we can help you resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Attila G.

Withdrawal was requested on 5-1-26. I believe I have passed the checks- I've never had and issues with any other casino sites- just the 1s that (I think) come under white hat gaming and a gambling license in "Malta". This is my 1st withdrawal from this site.

We'd like to inform everyone following this case that the player has marked this complaint as resolved using the dedicated button.

Dear Belb26,

We are pleased to hear that your issue has been resolved. We will mark the complaint as 'Resolved' in our system. Thank you for your cooperation and confirmation. If you experience any future issues with this or any other casino, please don’t hesitate to reach out to our Complaint Resolution Center. We are here to assist you.

As always, our services are free of charge, and we do not accept any gratuities. However, we would greatly appreciate it if you could take a moment to share your experience with our services on Trustpilot: https://trustpilot.com/evaluate/casino.guru. Your honest review, along with any suggestions for improvement, would be incredibly valuable. It can also help others who are considering contacting us for assistance with online casino-related matters.

Thank you in advance for your time and feedback.

Best regards,

Attila